URGENT HIRING!
The Responsibilities of the Role: -
- Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
- Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot technical issues and escalate unresolved problems to relevant departments.
- Coordinate with technical and back-end teams to ensure smooth service.
- Managing customer complaints and escalations.
- Input customer interaction, problems into the Customer Relationship Manager (CRM).
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
The Requirements for the Role:-
- Min SPM
- Good command of spoken and written English and Bahasa Malaysia.
- Ability to speak and write in Mandarin is added advantage
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours: Monday-Sunday
- 5-day week; off days based on roster.
The Offer:-
- Short Term Contract
- Salary Package
- During Training RM2,000
- During Probation RM2,250
- During Confirmation: RM2,500
- A one-time Contract Completion Incentive of RM1000 subject to the employee remaining active employment until the contract end date.
- 9 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage.
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