Requisition ID: 271777
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
The Assistant Manager, Distribution Services is responsible for the overall success of his or her team and, in turn, the department. The incumbent is responsible for the management of a number of day to day functions which include but are not exclusive to the effective operation of the receiving dock (reciept and coordinated delivery of bulk shipments to the downtown core and Scotia Conference Centre), scheduling and delivery of mail to Scotia Capital and Wealth Management branches, processing inbound and outbound registered mail, and Canada Post metering/postage services. Additional responsibilities include the processing of various special bulk mailings for Scotia Capital and Wealth Management, addressograph services and providing print solutions for various lines of business and processing of photocopying jobs by the Copy Centre.
Accountabilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Responsibility is taken for all partner inquiries/concerns/complaints directed to him/her by resolving those matters within his/her discretion, to the Partner’s satisfaction or by referring the partner to the appropriate person
- Assume clear accountability for supporting departmental transformation by actively leading change, reinforcing operating model expectations, and ensuring team alignment to new processes, controls, and service standards.
- Provide monitoring, tracking and reporting of service volumes and trends to the manager while, proactively identify ways to improve processes and operational efficiencies and reduce expense
- Serve as the bank’s key contact for SM/Scotiabank Canada Post account (SM1681896) and process domestic and international invoices in a timely manner by the established process
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Education / Experience / Other Information
- College/University degree in relevant field
- Working ability to manage several priorities simultaneously which will include the delegation of assignments following up with staff
- Profficient use of PC skills for standard programs (i.e. MS Excel, MS Word, and Lotus Notes).
- Strong people manager skills
- In depth knowledge of Scotiabank and Business Lines
Working Conditions
- The incumbent works in a production mailroom environment. The position can be physical with the lifting of heavy objects, bulk packages, mailings, etc. There can be stress resulting from tight deadlines and service obligations and requirements. Occasional overtime may be required during peak periods.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.