SEAMEDU - EXECUTIVE - STUDENT SUCCESS
This position is for Seamedu - School of Pro Expressionism, a division of Seamless Education and Services Pvt. Ltd (SEAS):
Seamedu - School of Pro Expressionism is a Management, Technology and Media school producing world class talent for the industry. Seamedu fosters a learning environment that encourages personal expression and professional growth. By providing practical skills and a supportive atmosphere, we empower students to excel in their chosen fields
Job Title / Designation: EXECUTIVE
Key Responsibilities:
- Student Engagement and Support:
- Act as the primary point of contact for student queries, concerns, and feedback.
- Provide guidance on academic schedules, curriculum, and resources.
- Proactively check in with students to track progress and address challenges.
- Onboarding and Orientation:
- Assist in onboarding new students and organizing orientation sessions.
- Ensure that students understand available support systems, policies, and platforms.
- Communication and Collaboration:
- Maintain effective communication with students through emails, calls, and meetings.
- Liaise with faculty, administrative staff, and other departments to resolve student issues.
- Monitoring and Reporting:
- Track student attendance, progress, and performance metrics.
- Generate reports and provide insights to management about student engagement and outcomes.
- Event Coordination:
- Organize workshops, webinars, and events to enhance student learning and experience.
- Collaborate on initiatives to foster a sense of community among students.
- Problem Resolution:
- Address complaints or conflicts and provide timely solutions.
- Escalate unresolved issues to the appropriate authority when necessary.
- Continuous Improvement:
- Gather student feedback to identify areas for improvement in services and processes.
- Participate in training and development programs to stay updated on best practices in student support.
Specific Skill Set
- Customer Service
- Customer Engagement and Retentions
- Building customer relationship.
- Excellent written and verbal communication Skills
- Ability to Co-ordinate with multiple Stake holders
- MS office (Excel / Word / PowerPoint)
Minimum/Maximum/ Work Experience Required: 1–5 years of experience
Minimum Education Requirements Graduate in any stream with relevant experience
Languages English, Hindi
Location(s) of Job: Ajeenkya DY Patil, Lohegaon, Pune
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