Senior Operations Manager
Company: Brighthall Co. Location: Austin, TX Employment Type: Full-Time | Permanent
About Us
At Brighthall Co., we believe successful business operations depend on strong leadership, efficient processes and people who take ownership of their work.
Our approach emphasizes practical problem-solving, collaboration and continuous improvement. We value professionals who can bring structure to complex challenges, build effective working relationships and help teams achieve consistent results.
We're looking to strengthen our operations with an experienced leader who can support business priorities, improve performance and contribute to long-term operational success.
About the Role
Brighthall Co. is seeking an experienced Senior Operations Manager to oversee daily business operations, improve internal processes and support the company's continued growth.
We're looking for a hands-on leader who understands how to build efficient operations, manage teams and turn business objectives into measurable results. You'll work closely with senior leadership and department managers to strengthen operational performance, manage resources and ensure projects and business activities run effectively.
The ideal candidate will balance strategic planning with day-to-day execution, identify opportunities for improvement and develop practical solutions that help the business operate more efficiently.
Key Responsibilities
- Oversee daily operational activities, ensuring teams, resources and processes are aligned with business objectives.
- Develop and implement operational strategies to improve efficiency, productivity and service delivery.
- Establish and monitor key performance indicators (KPIs), operational budgets and performance targets.
- Lead and support department managers, providing guidance on performance, staffing and resource allocation.
- Identify operational bottlenecks, evaluate existing workflows and implement process improvements.
- Collaborate with finance, HR and leadership teams on budgeting, workforce planning and business initiatives.
- Manage vendor relationships, service agreements and operational expenditures.
- Prepare operational reports and performance updates for senior management.
- Ensure internal procedures comply with relevant company policies and regulatory requirements.
- Support business expansion, change management and cross-functional projects.
Required Qualifications
- Bachelor's degree in Business Administration, Operations Management or a related field, or equivalent professional experience.
- 6+ years of experience in operations management, business operations or a related leadership role.
- At least 3 years of experience managing teams or overseeing operational functions.
- Proven experience improving operational processes, managing budgets and delivering measurable business results.
- Strong knowledge of KPI reporting, resource planning and performance management.
- Proficiency in Microsoft Excel and business management or ERP systems.
- Experience managing vendors, contracts and cross-functional projects.
- Excellent leadership, communication and problem-solving skills.
- Ability to manage competing priorities and make informed operational decisions.
Experience with Lean, Six Sigma, business transformation or scaling operational teams would be an advantage.
Benefits & Perks
The following benefits are proposed and subject to employer confirmation:
- Health Insurance: Medical, dental and vision coverage options.
- 401(k) Retirement Plan: Retirement savings plan with potential employer matching contributions.
- Paid Time Off: Paid vacation, sick leave and company-observed holidays.
- Performance Incentives: Eligibility for performance-based bonuses, subject to company policy.
- Life & Disability Insurance: Coverage options for eligible employees.
- Professional Development: Support for leadership training, professional certifications and continuing education.
- Employee Assistance Program: Confidential employee support and wellness resources.
- Career Growth: Opportunities to contribute to operational strategy and take on broader leadership responsibilities.
What We're Looking For
We're looking for someone who leads by example, communicates clearly and takes ownership of results.
You'll be comfortable making decisions, resolving operational challenges and working with different departments to keep business priorities on track. You should be able to see the bigger picture while paying attention to the details that affect daily performance.
A practical mindset, strong people-management skills and the ability to build effective working relationships will be important in this role.
How to Apply
If you're an experienced operations professional looking for an opportunity to lead teams, improve business performance and contribute to organizational growth, we'd welcome your application.
Please submit your resume highlighting your operational leadership experience, process improvements and measurable achievements.
Pay: $105,000.00 - $108,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
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