Senior Service Manager
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Reach the decision-maker — $5About the role
**Own the relationship. Drive the outcome. Grow the account.**
Join NEC as a Senior Service Manager and lead large\-scale managed service accounts, shaping strategy, improving performance, and delivering real customer impact.
**About the Role**
Step into a high\-impact leadership role where you will be the primary interface between NEC and key enterprise customers, driving service excellence, strategic growth, and long\-term partnerships.
Managing large, complex accounts ($5M\+ revenue), you’ll own end\-to\-end service delivery performance while shaping account strategy, influencing stakeholders, and unlocking new opportunities across managed services.
This is a commercially focused, customer\-facing leadership role where you will drive continuous improvement, ensure SLA performance, and align NEC services with your customer’s evolving technology strategy.
**What you’ll be doing**
* Lead service delivery across complex managed services environments, ensuring SLA performance and customer satisfaction * Develop and execute account strategy, driving growth through cross\-sell, upsell, and pipeline development * Build trusted customer relationships, engaging senior stakeholders and aligning to business objectives * Own contract performance, including scope management, risk mitigation, and service optimisation * Drive financial outcomes, managing P\&L, revenue growth, and cost efficiencies across accounts * Contribute to solution design, supporting bids, service enhancements, and strategic service evolution
**What you’ll bring**
* 3–5\+ years’ experience in IT managed services / service delivery leadership roles * Proven experience managing large, complex customer accounts and escalations * Strong commercial acumen, including P\&L ownership and financial performance management * Experience managing managed services contracts and navigating contract variations * Ability to engage and influence technical, operational, and executive stakeholders * Understanding of ITIL, Service Management, or governance frameworks (desirable) * Confident presenting solutions, driving improvement initiatives, and shaping outcomes
**Why NEC?**
* Work on strategic, high\-value enterprise and government accounts * Be part of a business that combines technology and human impact * Access strong career pathways, learning \& development, and leadership opportunities * Competitive salary package \+ benefits \+ flexible working * Join a collaborative environment focused on innovation and continuous improvement
**Ready to Apply?**
* Update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit – we want to see your expertise in action to give your application full consideration.
**What’s In It for You?**
✅ Bonus \& wellness days (after 6 months)
✅ 14 weeks paid parental leave
✅ Up to 4 paid volunteer days per year
✅ Discounts on health insurance, travel, entertainment \& more
✅ Salary sacrificing options (car leasing, super, etc.)
✅ Employee Assistance Program – free, confidential support for you \& your family
**Join Us \& Make an Impact!**
We embrace diversity, equality, and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.
**Ready to take your career to the next level? Apply now and let’s build something amazing together!**
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