Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary:
The Fraud Associate monitors daily transaction and merchant activity, analyzes fraud patterns using BI tools, and manages card scheme compliance (Visa/Mastercard) to mitigate chargebacks and risks. This role requires strong cross-functional collaboration, direct merchant communication, and proactive optimization of fraud prevention workflows.
Responsibilities:
- Monitor and investigate suspicious transactions, merchants, and third-party activity daily.
- Dive deep into fraud patterns across our portfolio using BI tools – spot trends, think critically, and act fast.
- Partner with teams across the company and with external stakeholders to develop and implement top-tier fraud detection strategies.
- Build and enhance reports, tools, and processes to prevent fraud and chargebacks – your insights will directly influence our security.
- Communicate directly with merchants and partners to assess fraud risk and agree next steps for resolution. Act as a trusted point of contact for SMB clients on compliance and fraud-related queries, with the ability to confidently engage clients across multiple channels - email, live chat, and phone/video calls.
- Collaborate with card schemes like Visa and Mastercard on program breaches, appeals, investigations, and reporting.
- Stay on top of chargeback and fraud programs, ensuring compliance and proactive management of scheme requirements.
- Work hand-in-hand with the Risk team to identify and monitor high-risk merchants.
- Help shape the tools and workflows we use every day by challenging outdated processes and suggesting smarter, faster ways to work.
- Other ad hoc tasks can be assigned by the manager as needed.
Requirements:
- 2+ years of experience with BI tools such as Oracle BI, SAP, Qlik, Tableau, or SQL, or advanced Excel skills are a must.
- A degree in Banking & Finance, Statistics, Data Analytics, Economics, or similar, or hands-on experience in fraud/investigative roles within Payments or Banking.
- Card transactions, Acquiring background, highly advantageous.
- Big plus if you have direct experience supporting small-to-medium business (SMB) clients.
- Clear, confident communication in English (both spoken and written).
- Strong analytical mindset with great investigative instincts – you don’t stop until you get to the "why".
- Able to manage multiple priorities with focus and independence – you’re organized and driven. Able to work under minimal supervision / high degree of independence allocated, and have strong independent decision-making capabilities
- Energetic, innovative, and adaptable – you bring a spark to the team and enjoy being both fun and professional.
- You’re approachable, easy to collaborate with, but not afraid to push back when there’s a better way to do something.
- You thrive in an environment where ownership, creativity, and momentum are encouraged.
- Enjoying working in a fast-paced and multi-cultural environment.
- Innovative and flexible person full of energy. Easy to work with, but challenging, and always looking for improvement. A proactive mindset with a touch of “va va voom”—you know how to make things happen and bring positive energy to the team.
- Candidate must be located in the proximity of London
- This is a hybrid role. Candidate must be comfortable traveling to the office in London once a week.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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