Location: Must live in a Latin American country (e.g., Mexico, Colombia, Argentina, Brazil, etc.).
Role Overview
The SAP IS-U FI-CA Functional Consultant II is a mid-level functional consultant responsible for the configuration, support, maintenance, and enhancement of SAP IS-U Contract Accounts Receivable and Payable (FI-CA) solutions for utility clients.
The consultant works closely with business users, finance and operations stakeholders, functional teams, and technical development teams to understand business requirements, resolve production issues, implement system enhancements, and support financial and customer-accounting processes across the end-to-end meter-to-cash and customer-to-cash lifecycle.
This role supports both project and enhancement initiatives as well as ongoing Application Management Services (AMS) activities. The consultant is expected to maintain reliable and efficient customer accounting, payment, collections, and financial processes while delivering high-quality solutions and support to client stakeholders.
The position requires strong professional English communication skills and the ability to work U.S. daytime business hours aligned with the assigned client and project team.
Essential Duties and Responsibilities
- Collaborate with business users and stakeholders to gather, analyze, clarify, and document business and functional requirements for SAP IS-U FI-CA enhancements and projects.
- Configure, maintain, and support SAP IS-U FI-CA functionality based on business, financial, and operational requirements.
- Provide functional expertise across key SAP FI-CA processes, including:
- Payments and payment reversals
- Dunning
- Collections Management
- Security deposits
- Write-offs and value adjustments
- Refund processing
- Installment plans
- Returns processing
- Account determination
- Clearing and open-item management
- Financial integration with SAP FI/GL
- Participate throughout the enhancement lifecycle, including requirements gathering, analysis, functional design, documentation, configuration, testing, training/user support, deployment, and post-production support.
- Analyze and resolve production incidents affecting SAP IS-U FI-CA and related customer-to-cash and meter-to-cash processes.
- Troubleshoot FI-CA issues and perform root cause analysis to identify underlying functional, configuration, integration, or process-related problems.
- Perform root cause analysis for recurring accounts receivable, payment, collections, clearing, and other FI-CA-related issues.
- Support service requests, defect resolution, production fixes, and minor system enhancements.
- Prepare clear and detailed functional specifications for technical development teams and coordinate with developers throughout solution implementation.
- Work closely with functional and technical teams to ensure delivered solutions meet documented business and financial requirements.
- Execute and support functional, integration, regression, and production validation testing for enhancements, releases, upgrades, and production deployments.
- Maintain functional documentation, configuration documentation, business process flows, operational procedures, and user guides.
- Support data integrity, financial reporting, audit, and compliance-related initiatives across SAP systems.
- Collaborate with cross-functional teams supporting SAP IS-U Billing, Device Management, Customer Service, SAP FI/GL, and other related processes.
- Assess upstream and downstream impacts of proposed changes across FI-CA, Billing, Customer Service, Device Management, General Ledger, and other integrated SAP processes.
- Support and validate integration between FI-CA and SAP Billing as well as financial postings and integration with SAP FI/GL.
- Follow established incident, problem, change, release, and operational support procedures.
- Ensure assigned incidents, service requests, defects, and enhancements are completed in accordance with applicable service-level agreements (SLAs).
- Communicate effectively in English with client stakeholders, business users, finance teams, and technical teams regarding requirements, production incidents, solution options, testing results, implementation activities, and project status.
- Participate actively in client meetings, requirements discussions, production-support calls, incident triage sessions, and technical and functional discussions.
- Work a schedule aligned with U.S. daytime business hours based on assigned client and project requirements.
- Participate in on-call and after-hours production-support rotations when required.
- Stay current with SAP Utilities capabilities, product updates, industry best practices, and emerging technologies relevant to FI-CA and SAP Utilities.
Required Qualifications
- Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent professional experience.
- 3–5 years of SAP IS-U FI-CA functional experience.
- Hands-on experience configuring and supporting SAP IS-U FI-CA solutions.
- Strong functional understanding and practical experience with critical FI-CA business processes, including:
- Payments and payment reversals
- Dunning
- Collections
- Security deposits
- Write-offs and value adjustments
- Refunds
- Installment plans
- Returns processing
- Account determination
- Clearing and open-item management
- Good understanding of utility industry meter-to-cash and customer-to-cash business processes.
- Strong understanding of FI-CA integration with SAP IS-U Billing and SAP Financial Accounting/General Ledger (FI/GL).
- Experience supporting SAP production environments and troubleshooting FI-CA-related incidents, defects, and operational issues.
- Experience performing root cause analysis for customer accounting, payment, collections, and other FI-CA issues.
- Strong requirements-gathering, business-analysis, and functional-documentation skills.
- Experience preparing functional specifications for technical development teams.
- Ability to assess functional impacts across FI-CA, Billing, Customer Service, Device Management, FI/GL, and related SAP IS-U processes.
- Experience supporting functional and integration testing for enhancements, releases, upgrades, and production deployments.
- Experience working within structured incident, change, release, and service-management processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Strong client-facing and stakeholder-management capabilities.
- Strong professional English communication skills, both written and verbal.
- Ability to communicate effectively with U.S.-based clients, including active participation in requirements discussions, project meetings, production-support calls, incident triage, and technical and functional discussions.
- Ability to clearly explain SAP FI-CA functionality, financial processes, production issues, and proposed solutions to both technical and non-technical stakeholders.
- Ability to work effectively with geographically distributed and cross-functional teams.
- Ability and willingness to work U.S. daytime business hours, providing coverage aligned with the assigned U.S. client and project team schedule.
- Ability to participate in on-call or after-hours production-support rotations when required.
Preferred Qualifications
- Functional knowledge of SAP IS-U Billing.
- Exposure to SAP IS-U Device Management.
- Experience with SAP S/4HANA Utilities / S/4 Utilities.
- Previous experience working in an Application Management Services (AMS) or managed services organization.
- Experience using Jira, ServiceNow, or similar ticket and work-management platforms.
- Previous experience in the SAP Utilities industry.
- SAP FI-CA certification or related SAP certification.
- Experience working directly with U.S.-based clients and distributed global delivery teams.
- Experience supporting business-critical SAP financial and customer-accounting applications in a production environment.
Professional Attributes
Analytical and Problem-Solving
Able to break down complex FI-CA, financial, customer-accounting, and system issues, identify root causes, and recommend effective and practical solutions.
Client-Focused
Comfortable working directly with U.S.-based client stakeholders during U.S. business hours. Demonstrates strong professional English communication skills and the ability to clearly explain financial, functional, and technical topics.
Business-Minded
Understands how FI-CA, financial accounting, collections, payments, and customer-service processes support utility operations and broader business objectives.
Collaborative
Works effectively with business users, finance teams, functional consultants, developers, QA teams, technical teams, and other SAP workstreams.
Detail-Oriented
Maintains a high level of accuracy in SAP configuration, financial processes, requirements, functional specifications, documentation, testing, and production-support activities.
Proactive
Anticipates potential issues, identifies opportunities for improvement, recommends solutions, and takes initiative rather than waiting for problems to escalate.
Adaptable
Works effectively in a dynamic project and managed-services environment, manages changing priorities, and continuously develops SAP and utility-industry knowledge.
Accountable
Takes ownership of assigned incidents, service requests, defects, enhancements, and other deliverables through successful completion while meeting agreed timelines and service levels.
Pay: $100,003.32 - $150,434.11 per year
Work Location: In person