Job Requirements
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
We are committed to creating an inspiring and caring environment within a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Head of Customer and Commercial Excellence (f/m/d), Advanced Therapies
In this role, you will drive sustainable and profitable growth across the Advanced Therapies business by shaping commercial strategy, advancing sales and customer excellence, and leveraging data-driven insights. As a strategic partner to Sales, Marketing, and Business Management leaders, you will accelerate business performance, strengthen customer-centricity, and lead commercial transformation on a global scale.
Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.
Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.
Job Description
- You define and execute the global Customer and Commercial Excellence strategy, shaping commercial governance, business priorities, and long-term growth ambitions across the Advanced Therapies business.
- You drive sustainable business performance through effective commercial governance, performance management, target setting, and strategic growth initiatives that accelerate revenue growth, market share, profitability, and customer value.
- You lead global Sales Excellence programs and strengthen commercial capabilities through best practices, training, capability-building initiatives, and continuous improvement of sales effectiveness.
- You advance Customer Excellence by enhancing customer engagement strategies, executive customer interactions, customer insights, and experience programs that strengthen long-term customer relationships and loyalty.
- You lead pricing excellence and commercial operations initiatives, partnering with Sales, Marketing, Finance, and Business Management to optimize growth, profitability, and market competitiveness.
- You drive commercial digital transformation through CRM strategy, commercial process excellence, data quality, and the effective integration of commercial systems, analytics, and digital tools.
- You leverage commercial intelligence, market insights, advanced analytics, AI, and installed base strategies to improve forecasting, identify growth opportunities, maximize lifecycle value, and support executive decision-making.
- You build and lead a high-performing global organization and foster a culture of customer-centricity, accountability, innovation, collaboration, and continuous improvement across functions and regions.
To find out more about the specific business, have a look at Angiography
Work experience
- You hold a university degree in Business, Marketing, Engineering, Life Sciences, or a related field; an MBA or equivalent advanced qualification is an advantage.
- You bring many years of commercial and leadership experience, with a proven track record of driving business growth and leading global teams across Commercial Excellence, Sales, Marketing, Commercial Operations, Strategy, or related functions.
- You have a proven track record of driving commercial growth, business transformation, pricing excellence, and organizational performance in a MedTech or healthcare environment.
- You demonstrate strong strategic thinking, leadership, stakeholder management, and change management capabilities, with the ability to influence senior leaders and drive alignment across a complex matrix organization.
- You utilize analytics, customer insights, and performance metrics to translate strategy into measurable business results.
- You possess excellent written and verbal communication and presentation skills in English, enabling effective collaboration across global teams, functions, and cultures.
Benefits
Our benefits support your wellbeing, growth, and balance through every stage of life. Explore Siemens Healthineers benefits by country.
Who we are
We are a team of more than 74,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Check our Careers Site at Siemens Healthineers Careers.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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