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Sign Shop Customer Service Representative

Denver, CO, USFound today
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OVERVIEW:

This position is key to the ongoing success of a growing high-volume sign shop in Denver. The individual will prospect new leads, manage repeat customer inquiries, create competitive bids, provide customer service, and collaborate with production to achieve sales goals.

Sign Shop experience is strongly preferred for all candidates.

About Signs by Tomorrow

At Signs by Tomorrow, we work to build long-term relationships with our customers. A level of creativity is key to success, and the Denver Central location lives up to the organization’s vision, “Imagine it, we can do it.” We are a fast-paced manufacturing and design company with lots of opportunities to learn new design and manufacturing techniques.

Join our team, with over 50 years of experience in sign shop sales and production and a high level of pride in our work.

Responsibilities

  • Discuss customer needs over the phone and in person to understand their requirements.
  • Collaborate with production team members to discuss design, materials, and installation needs.
  • Efficiently develop bids to present to the customer to meet budget expectations, where possible.
  • Ensure estimates meet Signs by Tomorrow’s revenue requirements.
  • Follow up with customers to ensure the design and installation met expectations, and to build long-term relationships.
  • Manage multiple projects and priorities to meet multiple customer expectations.

Qualifications

  • 3-5 years of sign shop experience preferred but not required. In lieu of direct sign shop experience, please share experience with calculating labor hours, material waste, and margins for made-to-order physical products; any experience related to precision use of physical measuring tools, and experience working with production schedules within anticipated deadlines.
  • Experience with POS software is helpful; Corebridge or Cyrious is preferred.
  • Excellent communication and listening skills when interfacing with the production team and customers.
  • Able to discuss financial needs and explain detailed bid information to customers.
  • Able to travel to sites to meet with customers and assess needs throughout the week.
  • Capable of professionally representing Signs By Tomorrow during the bid, installation, and follow-up. Able to manage escalations as needed.

Compensation

$23 - $27 hourly

Paid Time off and Bonuses

A local sign company with world-class expertise. At Signs By Tomorrow of Denver Central, we offer a wide variety of sign products and graphics services that get you noticed. With the industry know-how and resources of a nationwide sign company, state-of-the-art technology, and dependable customer service, Signs By Tomorrow proudly serves Denver and the surrounding area.

Pay: $23.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Paid time off

Work Location: In person

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Hiring companySign Shop Customer Service Representative
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