Delivery Lead

Job Title: Delivery Lead / POD Lead

Location: Bangalore

Reports To: Head of Delivery / Director of Delivery

Department: Delivery / Customer Support

Employment Type: Full-time

Role Overview

We are seeking a highly motivated and experienced Delivery Lead to join our team at

Signzy Technologies Private Limited, a leading B2B SaaS tech product organization. As

the Delivery Lead, you will be responsible for ensuring the successful delivery of our

products and services to clients, overseeing the end-to-end project lifecycle from

initiation through to completion. You will work closely with cross-functional teams

including Product, Engineering and Sales to ensure client expectations are met and the

delivery process runs smoothly and efficiently.

Key Responsibilities

1. Project Management: Oversee multiple client-facing projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
2. Client Relationship Management: Serve as the main point of contact for clients,managing client expectations, proactively addressing concerns, and ensuring customer satisfaction.
3. Cross-Functional Team Collaboration: Coordinate with Product, Engineering,Sales, and Customer Success teams to ensure alignment on deliverables,timelines, and milestones.
4. Resource Management: Lead the allocation of resources to ensure project success and avoid bottlenecks.
5. Risk and Issue Management: Identify project risks and issues, working with relevant teams to mitigate or resolve them.
6. Continuous Improvement: Lead and implement best practices for project delivery, driving operational efficiencies and quality improvements.
7. Stakeholder Communication: Regularly communicate project progress, risks, and successes to stakeholders, ensuring transparency throughout the delivery lifecycle.
8. Delivery Process Ownership: Own the end-to-end project delivery process,continuously assessing and improving project workflows, delivery standards, and client outcomes.
9. Reporting & Documentation: Provide regular project status updates and ensure all documentation is accurate and up to date.

Job Requirements

Experience:

• 5+ years of experience in a Delivery or Project Management role in aB2B SaaS or technology-driven environment.
• Proven experience managing large-scale, complex client projects with cross-functional teams.
• Strong background in Agile methodologies (Scrum, Kanban) and familiarity with project management tools (Jira, Asana, Monday.com, etc.).
• Experience with SaaS product delivery, including onboarding, integrations, and customer enablement.

Education:

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent work experience).
• PMP, PRINCE2, or Agile certifications are a plus.
• Proficiency in project management tools (Jira, Trello, Asana, or similar).
• Familiarity with SaaS architectures and technology stacks, particularly related to cloud-based applications.
• Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders.

Key Skills

Leadership &Communication:

1. Strong leadership and people management skills, with the ability to motivate and guide cross-functional teams.
2. Excellent verbal and written communication skills to effectively engage with internal teams and external clients.

Problem Solving &Decision Making:

1. Ability to analyze complex issues and develop practical solutions.
2. Strong decision-making capabilities under pressure,Client-Focused
3. Excellent client-facing skills, with a focus on building long-term relationships and ensuring high levels of customer satisfaction.

Project Management:

1. Expertise in managing timelines, budgets, and resources for complex projects.
2. Ability to manage competing priorities and adapt to changes quickly.

Attention to Detail & Quality:

Strong attention to detail, ensuring high standards of quality in both deliverables and client interactions.

Time Management:

Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously.

Desirable Qualities

• Agile Champion: Passionate about Agile methodologies and promoting Agile principles within teams.
• Proactive and Solution-Oriented: Ability to anticipate potential challenges and proactively address them before they affect project timelines or client relationships.
• Client Empathy: Understanding of client pain points and a commitment to delivering solutions that meet their business needs.

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