We are looking for a ServiceNow Architect to join a large, strategic project aimed at building a multi-module ServiceNow platform for an international financial organization. You will lead a team of three developers and collaborate directly with the Platform Owner and Business Analyst Lead. This role requires a strong technical leadership, presence in the office in Warsaw once a week, and occasional travel to Switzerland. If you are passionate about designing scalable solutions and driving best practices in ServiceNow, this opportunity may be the right fit for you.
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Designing the target architecture of the solution and ensuring the consistency of the entire platform
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Providing technical leadership for a team of three ServiceNow Developers
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Collaborating directly with the Platform Owner and Business Analyst Lead
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Making technical decisions regarding configuration, customization, integration, and data models
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Defining development standards and ensuring the scalability of the solution
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Conducting technical reviews of solutions prepared by Developers
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Designing cross-module solutions across ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end-to-end consistency and appropriate integration patterns
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Ensuring adherence to ServiceNow best practices and minimizing unnecessary customization
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Bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience
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Minimum 8 years of experience in ServiceNow architecture and management
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Proven experience in leading development teams and managing people
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Deep understanding of multi-module ServiceNow environments, including ITSM, CSM, Risk, and Privacy
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Ability to design scalable solutions and maintain architectural integrity across the platform
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Expertise in technical standards and best practices in ServiceNow
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Fluent Polish and English
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Residency in Poland
Nice-to-have requirements
- Experience with AI development within ServiceNow project
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