Key Responsibilities
- Manage a portfolio of debtor accounts and ensure timely collection of outstanding amounts.
- Follow up on overdue tenant, rental, levy, utility, and other property-related accounts.
- Allocate payments and reconcile debtor accounts accurately.
- Investigate and resolve account queries and disputes.
- Issue statements, reminder notices, and demand letters.
- Maintain accurate and up-to-date debtor records.
- Monitor ageing reports and take appropriate action to reduce outstanding debt.
- Prepare and submit regular collection and arrears reports to management.
Minimum Requirements
- Grade 12 (Matric).
- 3-5 years' credit control experience.
- Previous experience within the property management / development or related industry will be highly advantageous.
- Proficient in Microsoft Office, particularly Excel.
- Experience working on MDA or other or property management systems an advantage.
- Excellent communication and negotiation skills.
- Strong attention to detail and numerical accuracy.
- Ability to work independently and meet deadlines.
Knowledge & Experience
- Credit control and debt collection procedures.
- Debtors reconciliations and account maintenance.
- Rental, levy, utility, and property-related billing processes.
- Customer account management.
- Financial reporting and account analysis.
- Knowledge of legal collection processes will be advantageous.
Competencies
- Strong communication and interpersonal skills.
- Assertive yet professional approach to collections.
- Excellent negotiation and problem-solving abilities.
- High level of accuracy and attention to detail.
- Strong organizational and time management skills.
- Ability to handle confidential information with discretion.
- Ability to work under pressure and meet collection targets.
- Customer service orientated with a professional telephone manner.
Desired Skills:
- Credit Control
- Debtors
About The Employer:
Join a well established company in the property sector based in Pretoria who are seeking to hire a Credit Controller to join their team.
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