The Credit Controller is responsible for driving the timeous collection of membership debt, ensuring accurate and compliant invoicing for new members, and providing first-line support to members navigating the company's membership system. The role combines credit control, account accuracy and member-facing service delivery, and is central to protecting the company's cash flow while maintaining a positive member experience during the collections process.
Duties & Responsibilities
- Manage the timeous collection of outstanding membership fees and subscription debt in line with agreed SOPs and turnaround times.
- Prepare and issue accurate, compliant invoices and statements for new and renewing members.
- Monitor debtor balances and follow up on overdue accounts via calls, emails and formal letters of demand.
- Maintain accurate, up-to-date records of collections activity, payment arrangements and member communications.
- Report regularly on collections performance and ageing debt to the Debtors Supervisor.
- Liaise with the Membership and Finance teams to ensure consistent application of credit control policies.
Desired Experience & Qualification
- A diploma in Bookkeeping, Credit Management, Finance or a related field.
- A minimum of 3 years' experience in a debtors, credit control, collections or membership/subscription billing environment (essential).
- Prior experience working on a membership or CRM system is advantageous.
- Proven track record of meeting collection targets and SOP-driven turnaround times.
Desired Skills:
- Credit Controller
- Credit Control
About The Employer:
A well established company based in Pretoria is looking for a Credit Controller to join their team for a fixed-term period of 6 months.
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