For this role, the skills, qualifications and experience listed below are important, but we believe that to be great in this job you are likely, first and foremost, to have a talent for understanding of and commitment to quality customer care and service provision with the willingness and ability to follow administrative procedures to a high standard. This is what we expect above all else.
Minimum Requirements
- Matric
- Excellent verbal and written communication skills and good telephone manner.
- Excellent interpersonal skills
- Computer literate with keyboard skills and experience in Microsoft software.
- Good typing skills.
- Good administration skill for recordkeeping
- Listening and Understanding Skills
- Good with numbers and maths
- Excellent accuracy and high attention to detail
- Work strict to meet deadlines
- Professionalism: personal presentation and conduct
- Microsoft Office Skills (Word, Excel, Outlook etc.)
- Organising and planning skills
- Ability to work on own initiative and take responsibility
- Ability to carry out orders as instructed
- Work as part of a team
- Work in an organized and methodical way
Duties and Responsibilities:
CUSTOMER SERVICE & COMMUNICATION
- Manage (read, assess, respond, resolve) incoming emails from 4 addresses in Hubspot Shared Conversation Inbox (approx 170 emails per day) with response time targets.
- Create ticket for further processing (depending on POP; Order; Accounting Query).
ORDER PROCESSING - DEBTORS/CUSTOMERS
- Create Quote / Invoice from Email / Phone order / Hubspot Ticket (+/- 50 per day)
- Send Quote via Email / From Accounting System
- Capture Orders - Quotes & Invoices - on order tracking software.
- Follow up on Quotes to check whether customer received it and whether they would like to proceed with the order.
Desired Skills:
- Customer Care
About The Employer:
Join a well established company in Centurion.
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