Job Description: EA - Publishing
What is the role about?
The role is for an Operations Executive focused on managing and responding to client requests
received via Freshdesk, a customer support software that handles tickets. The primary
responsibility is to ensure that client requests are handled accurately and promptly, particularly
regarding the accuracy and quality of location data used on various platforms, including an SI
platform and by publishers.
Key Responsibilities:
Ensuring that location data is accurate across all publisher platforms.
Maintaining the Turnaround Time (TAT) for responding to client requests, providing
proper resolutions within the defined timelines.
Raising any issues or concerns with internal teams, sales, or customer service (CS)
teams in a timely manner.
Regularly following up with clients and third parties to resolve any issues.
Who we are looking for: -
Graduate from a reputable institution.
Minimum of 1 year of experience in any kind of Customer Support operations
preferably including data-entry. Also open to meritorious candidates with no
experience.
Experience in a SaaS (Software as a Service) business is preferred.
Proficiency in MS Excel is essential.
Strong verbal and written communication skills, along with analytical abilities, are
crucial.
Flexibility to work long hours and be available on weekends if necessary.
Here’s how SingleInterface functions as a workplace:
- An open culture where you can collaborate with employees from any team, anytime.
- We are very selective of our people, both on performance and cultural fit: You will enjoy working with the very best talent that is working together in a team.
- Access to state of the art hardware if your job role seeks the need for it.
- A platform for you to grow yourself with maximum speed with zero political obstacles and make real impact.
We believe in providing equal employment opportunities for all applicants. We appreciate diversity and believe that varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you.
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