Job Description
Hope Street of Siouxland Case Manager
Position Summary
To provide leadership to the case management team; to support, guide, and mentor Hope Street guests throughout the program, providing services to guests, coordinating services, assisting guests in progressing toward their career goals and in connecting with possible employers and follow up with participants when they leave the program. This position will report to the Hope Street of Siouxland Executive Director.
Essential Job Functions
- Plan with the Director for optimal program success by beginning of guest enrollment
- Provide intensive, face-to-face case management to enrolled guests; meet with guests at least weekly at enrollment, or more as needed; continue to communicate with guests as they transition out of the house
- Assess guests to determine individual and family needs, physical and mental health needs, independent living skills, academic needs, and employability
- Assist guests in setting realistic and achievable goals
- Screen guests admitted to the program for indicators of mental health and substance abuse issues
- Refer guests to partners and community providers for needs not provided by Hope Street
- Contribute to the development of outreach materials, including social media, to recruit guests and employer partners and donors
- Assist guests in selecting vocational training, meeting training admission requirements and facilitate the enrollment into the training
- Assist guests in their need for transportation, driving guests to appointments as needed
- Guide, oversee and monitor service learning and community involvement
- Prepare guests for daily living skills and employment
- Establish and coordinate accurate records of all case management activity
- Develop and maintain a positive working relationship with program partners
- Ensure that case management includes culturally responsive elements to ensure services are inclusive to all
- Help create an environment that is safe, drug and alcohol free, and conducive to teaching and learning; report any observed guest problem behaviors to the Director
- Contribute as a positive and productive role model for the guests but also other program staff and volunteers
- Other duties as assigned
Education Requirements
- BA or BS Degree in Social Work, Education or closely related discipline preferred, or the equivalency in years of case management
Experience/Qualification Requirements
- At least 3 years of case management experience
- Completion of State of Iowa-recognized Recovery Coach (RC) training
- Completion of State of Iowa-recognized Peer Support Specialist (PSS) training
- Experience working with unhoused and/or incarcerated individuals preferred
- Good written and verbal skills
- Public speaking skills
- Self-motivated to take responsibility for the success of guests and the program
- Demonstrated ability to organize and prioritize work responsibilities with limited supervision and/or structured guidance
- Ability to build collaboration
- Must be able to pass a background check
- Ability to motivate people, particularly unhoused or formerly incarcerated adults, to succeed
- Computer skills
- Good advocacy skills
- Ability to form relationships and build partnerships with businesses and stakeholders
- Dedication to success for formerly unhoused or addicted individuals
*SHIP is an equal opportunity employer.
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