Client Success Manager - Remote

Client Success Manager — Public Relations

Company: Skyray Ventures Location: Remote — Eastern Europe or South Africa Employment Type: Part-Time (20–25 hours per week) Working Hours: US Business Hours Compensation: $700 USD per month

About Skyray Ventures

Skyray Ventures is a growth-focused holding company that builds and operates a portfolio of businesses across short-form content, digital marketing, public relations, and artificial intelligence.

Our portfolio companies serve creators, entrepreneurs, brands, and businesses across the US and international markets. As a fully remote, performance-driven organisation, we value ownership, clear communication, operational excellence, and measurable results.

We are building a team of proactive professionals who take pride in delivering exceptional client experiences and contributing to long-term business growth.

The Opportunity

We are seeking an experienced Client Success Manager with a background in PR agency operations to oversee client relationships, communicate campaign progress, coordinate internal deliverables, and support long-term client retention.

In this role, you will serve as the primary point of contact for PR clients, ensuring they remain informed, confident in our work, and aligned with campaign objectives.

You will work closely with our PR team to maintain visibility across active campaigns, communicate updates clearly, manage expectations, and proactively address client concerns before they become larger issues.

The ideal candidate combines strong relationship-management skills with a practical understanding of public relations, media outreach, pitching, and earned media placements.

This role is best suited to someone who can independently manage client relationships, communicate professionally with US-based clients, and ensure nothing falls through the cracks.

Key ResponsibilitiesClient Relationship Management

• Serve as the primary point of contact for assigned PR clients.
• Build strong, professional relationships that foster trust, satisfaction, and long-term retention.
• Respond to client questions and requests promptly, professionally, and accurately.
• Set clear expectations regarding campaign progress, deliverables, timelines, and next steps.

PR Campaign Communication

• Provide regular updates on campaign progress, media outreach, pitch status, and confirmed placements.
• Coordinate with the PR team to obtain accurate updates and ensure clients have clear visibility into campaign activity.
• Communicate campaign developments, potential delays, and challenges proactively.
• Translate internal PR activity into clear, client-friendly updates that demonstrate progress and value.

Reporting & Internal Coordination

• Prepare and deliver client reports covering campaign activity, progress, media placements, and relevant performance metrics.
• Coordinate with internal team members to track deliverables, deadlines, and outstanding client requests.
• Maintain organised client records, meeting notes, action items, and follow-up schedules.
• Ensure all client communications and commitments are documented and followed through.

Client Retention & Account Growth

• Monitor client satisfaction and identify potential risks to retention.
• Address concerns proactively and collaborate with the relevant team members to resolve issues.
• Identify renewal opportunities and potential upsells where additional services align with client needs.
• Help clients understand the value of our PR services through consistent communication, reliable execution, and transparent reporting.

What We're Looking For

• Required: Previous experience in client success, account management, or client services within a PR agency.
• A solid understanding of public relations workflows, including media relations, journalist pitching, outreach, and media placements.
• Excellent written and spoken English, with the ability to communicate confidently and professionally with US-based clients.
• Strong organisational skills and the ability to manage multiple client accounts simultaneously.
• A proactive, detail-oriented approach to communication, reporting, follow-ups, and deadline management.
• The ability to manage client expectations, navigate difficult conversations, and maintain professional relationships.
• Strong ownership and accountability, with the ability to work independently in a remote environment.
• Availability to work during US business hours and commit to 20–25 hours per week.

Compensation & Working Arrangement

• Monthly Compensation: $700 USD.
• Schedule: Part-time, 20–25 hours per week.
• Location: Fully remote, open to candidates based in Eastern Europe or South Africa.
• Working Hours: Aligned with US business hours.

This is an opportunity to join a growing, international team and play a meaningful role in strengthening client relationships, improving the client experience, and supporting long-term retention.

How to Apply

Please submit your application with the following information:

• A brief introduction outlining your relevant professional experience.
• Details of your experience working with a PR agency, including the types of clients and accounts you managed.
• An example of how you handled a dissatisfied client, resolved a campaign-related concern, or helped retain an account.
• Your familiarity with media pitching, journalist outreach, campaign reporting, and media placements.
• Your availability and confirmation that you can work during US business hours.
• Your current location and confirmation that you can commit to 20–25 hours per week.

Please include specific examples of your client management experience wherever possible.

We are looking for a proactive, organised, and client-focused professional who understands PR agency operations and can build the trust that keeps clients working with us long-term

Pay: R11 500,00 - R12 000,00 per month

Application Question(s):

• 1. How many years of professional experience do you have in client success, account management, or client services within a PR agency?
• How would you manage dissatisfied PR clients, improve campaign communication and team accountability, prevent client cancellations, and ensure long-term client satisfaction and retention? Please share your strategy and practical steps based on your experience.

Work Location: Remote

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