Key Responsibilities:
- Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
- Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
- Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
- Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.
Required Qualifications:
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Candidates must graduate with any Stream
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Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
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Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
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Good knowledge of VKYC processes
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Comfortable with technology, including video conferencing tools and CRM software.
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Strong attention to detail with the ability to spot inconsistencies in documentation.
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Ability to handle sensitive information with discretion and maintain confidentiality.
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Preferred Skills:
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Previous experience in video-based KYC verification or in a customer-facing role.
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Multilingual proficiency is a plus but Hindi and English is a must.
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Knowledge of the financial sector and the regulatory environment.
Key Competencies:
- Communication: Clear and concise communication skills are essential for interacting with customers.
- Attention to Detail: Accuracy in verifying documents and recording customer details.
- Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
- Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.
Work Environment:
- Fixed working hours 9 AM to 6 PM, but includes weekend shifts.
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