Job Purpose
- To research and issue all customer requests for material return; coordinate returns to vendors
Essential Job Duties
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Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.
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Process and issue customer credits and vendor debits in a timely and accurate manner.
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Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.
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Respond to accounting inquiries and provide supporting documentation as needed.
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Prepare and distribute weekly and monthly RMA/RTVA reports
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Track return material movement and ensure proper documentation is maintained for audits and internal controls.
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Assist with routine and scheduled cycle counts to validate stock accuracy.
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Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.
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Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day‑to‑day activities.
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Provide backup support for other functions within the Operations team as needed.
Competencies
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Ability to multi-task
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Must be detail oriented and able to work in a fast-paced environment
Experience
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At least 2 years of proven warehouse experience in an all-around role, specifically within the electronics or IT parts industry.
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A keen eye for detail and the ability to detect physical defects in components.
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Strong written and oral communication skills.
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Excellent organizational and multitasking abilities.
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The ability to lift up to 15kg.
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Experience with Microsoft Office, specifically Excel, is a plus.
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Knowledge of the electronics distribution field is a bonus.
Software Requirements
MS Office
Position Type
Full-Time/Regular
#LI-NV1
We are an Equal Opportunity/Affirmative Action Employer.
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