AV Onsite Service Technician
Location: Cambridge 3 days per week onsite & London 2 days per week field based
Hours of work: 8am - 5pm. Some out of hours and weekend working required.
Salary Range: TBC depending on experience. Generous pension plan.
Summary of Position
We offer the chance to join a professional and developing Service team in a multi award winning company which is part of the PSNI Global Alliance network. We provide competitive rates of pay, 20 days paid holiday, a generous pension scheme. We also offer and encourage ongoing training and professional development.
For this field service engineer role supporting key enterprise and university clients, the successful candidate will have years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customer service.
Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting both AV and IT issues at the site and ensuring any active tickets are updated.
The role will be responsible for inspecting, diagnosing and repairing AV/IT systems including presentation systems, digital signage systems, UC and VC systems and QSC audio systems. A working knowledge of audio visual equipment including display equipment, control systems and complex audio systems plus communications protocols such as RS232 and RS485 is also required. TCP/IP network knowledge and understanding will be essential to the position, as is the ability to use network diagnostic tools such as Wire Shark and Packet Tracer.
The ability to follow a schematic showing audio visual signals and control signals for interconnected devices is essential as is the ability to diagnose faults within the systems. The successful candidate will be competent in the use of small hand tools and soldering for the purpose of making interconnects. All systems are modular so no electronic component level repair is undertaken.
Equally important is the ability to effectively communicate with both technical and non-technical individuals. This is a client facing role and as such the successful candidate will be expected to represent the company in a competent, professional and friendly manner.
This role will involve the occasion requirement to oversee sub-contractors of a technical nature. Ongoing technical training and access to CTS accreditation will be provided.
Primary Responsibilities
Fault finding & rectifying AV/IT systems at the client site
Providing remote assistance and onsite technical support for clients
Completion of service reports and ticket management on company systems
Attending service handover meetings with the project team to ensure familiarity with new sites moving into support
Carrying out preventative maintenance on installed systems at the site
Providing technical assistance to Service Coordinators for handling customer enquiries as required.
Reporting any escalated matters directly to line manager
Liaising with other project and engineering teams to develop customer and site knowledge as necessary
Personal Specification
Essential
Qualifications & Training
· UK Driving licence
· HNC/D Electronic Engineering / computing, CCENT, or equivalent.
Desirable
· Cisco CCNA or equivalent
· Microsoft MCITP or equivalent
· Crestron, AMX or Extron programming qualifications
· Valid IPAF and PASMA licences
Experience
Essential
· Experience of installing, commissioning and servicing commercial audio-visual systems including projection, flat panel, control systems, power amplifiers, DSP’s, audio / video matrix systems, digital and analogue signal transmission formats.
· Experience with Crestron NVX systems
Desirable
· Experience of Microsoft server systems including networking, security and content delivery.
· Experience of computer networks and streaming technologies.
Qualities and Attitude
Essential
· Must be able to work un-supervised, under time pressure and to deliver outcomes to budget and required timeline.
· Ability to effectively communicate with both technical and non-technical individuals
· Self-driven, organised and results oriented.
· A people-person who prioritises customer/user experience
· Able to use access equipment and physically install hardware into client sites without technical assistance.
· Relishes a challenge and stops at nothing to overcome problems they encounter
· Able to travel & work extended hours
Product Knowledge
Essential
· Audio Systems (Balanced / Unbalanced)
· Basic computer networking, TCP/IP, MAC, SubNets, VPN
· Video Conference CODEC’s
· LCD & DLP Projectors
· Large Format Flat Panels
· Crestron control systems
· Crestron AV switching and matrix systems (digital & analogue)
· Signal extenders over catX / HD BaseT formats
· Lighting systems / DMX control
· AVoIP / Dante
Desirable
· Content Delivery networks
· Video Conference Systems
· Streaming technologies
· Digital Signage Products
· Analog & Digital Electronics
· VM Ware
· PC Video & Image Formats
· AMX / Crestron Control
· Microsoft Server Systems
· Networking Systems
· SQL Database
· SonicFoundry Mediasite™ systems
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
Experience:
- Audio Visual: 2 years (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 50% (required)
Work Location: On the road
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