About us
SOTC Play & Development Sdn Bhd is a progressive organisation dedicated to creating engaging and developmental experiences. We are committed to fostering a workplace culture that values innovation, collaboration, and continuous growth. Our mission is to build a thriving team environment where employees can develop their skills and contribute meaningfully to our organisational success.
Pay: 2,000.00 (MYR) - 2,500.00 (MYR) per month
Vacancies available at the following locations:
- Kota Damansara
- Eco Semenyih
- Sendayan
- Senawang
Job Description:
- Respond to customer enquiries via WhatsApp, phone calls, social media and walk-ins promptly and professionally.
- Attend parents' enquiries and provide information about Playvelope's programmes, therapy services, packages and fees.
- Arrange and manage appointments for assessments, consultations and therapy sessions.
- Manage new client registrations and enrolment processes.
- Follow up with prospective, existing and inactive clients to encourage bookings, enrolments and continued services.
- Build and maintain good relationships with parents to promote customer satisfaction and client retention.
- Assist in converting customer enquiries into confirmed assessments, enrolments and therapy bookings.
- Follow up on outstanding payments and ensure timely collection.
- Maintain accurate customer information, enquiry records and enrolment details in the Company's system.
- Handle customer feedback and complaints professionally.
- Encourage satisfied parents to share reviews on Google and Facebook.
- Provide after-sales service and maintain communication with parents to ensure customer satisfaction.
- Work closely with the Branch Manager, therapists and interventionists to ensure smooth customer service operations.
- Achieve assigned performance targets and quality standards set by Management.
Requirements / Qualifications
- Minimum Diploma qualification or equivalent.
- Preferably 1–3 years of working experience in customer service, customer relations, sales or marketing.
- Fresh graduates are encourage to apply.
- Excellent communication and interpersonal skills.
- Able to communicate professionally with parents and customers.
- Good follow-up skills and ability to build long-term customer relationships.
- Comfortable working towards enrollment and sales targets.
- Able to work independently and as part of a team.
Benefits
- Free Parking
- Health Insurance
- Maternity Leave
- Professional Development
Job Type: Full-time
Work Location: In person
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Parental leave
- Professional development
Work Location: In person
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