Job Overview:
The Senior Medical Information Specialist will support medical information services by handling medical enquiries, managing assigned projects, ensuring regulatory compliance, and maintaining high-quality documentation. The role involves collaboration with internal and external stakeholders and requires working in eastern time zone (Night Shift).
Key Responsibilities:
- Ensures effective functioning of assigned projects in compliance with client agreements and applicable regulations and guidelines.
- Have ownership of assigned projects and tasks and ensure adherence to timelines and quality.
- Management of quality, compliance, and documentation across assigned projects.
- Manage and monitor the workload of department / function and alert the functional head / designate in the event of concerns or issues regarding personnel management that may affect the quality and functioning of the work.
- Line management for assigned personnel.
- Continuously work with internal and external stakeholders to ensure compliance with agreements, applicable regulations and guidance.
- Train and mentor personnel, as needed.
- Identify new training and development requirements relevant to the function.
- Respond to / represent department / function during audits and inspections.
- Author and review SOPs and other documents relevant for department/ function.
- Handling medical enquiries received from patients, consumers, health care professionals, and other via calls, emails, fax, and mails. May be required to work as per different time zones (Non-IST, e.g. EST, GMT, etc.).
- Development of frequently asked questions (FAQs), Standard Response Documents (SRDs).
- Tracking and maintenance of medical enquiries.
- Quality check of the medical enquires responses.
- Medical Information project setup, database setup, validation and training
- Other responsibilities as assigned by the Management.
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