Commercial Janitorial Operations & Account Manager

Commercial Janitorial Operations & Account Manager (Hands-On Division Builder)

About Sound Cleaning Resources: Founded over 20 years ago in Bellevue, Sound Cleaning Resources has earned over 1,000 five-star reviews across the Greater Puget Sound area by putting customers first, communicating clearly, and standing behind our work.

We are aggressively scaling our in-house commercial janitorial division over the next 24 months—and we are looking for a hands-on Operational Leader & Account Builder to run point directly alongside our Founder & CEO.

The Opportunity (Player-Coach Leadership): This is not a desk job, and it is not a basic night-checker role. You are building and leading an entire commercial janitorial operation.

Right now, you will be in the trenches—leading client walkthroughs, pricing and closing company-provided leads, launching new accounts on Night 1, training cleaners on safety and chemicals, and doing quick 30-to-60-minute neighbor drop-bys around estimate sites to capture surrounding buildings. As you bring on and retain accounts, you will hire and manage the field supervisors and cleaning crews under you, transitioning to leading a multi-supervisor team.

Note on Scope: Our in-house teams focus strictly on recurring commercial janitorial, light floor scrubbers, and low-level interior glass. All heavy-duty specialty trades (heavy strip & wax, commercial carpet extraction, pressure washing, high exterior windows) are handled by our vetted subcontractor network—meaning you can sell full-service facility solutions without getting bogged down managing heavy trade crews. Our internal Account Executives also handle heavy back-office admin so you stay focused on customers, bids, and field execution.

What You Will Do: Walkthroughs, Bidding & Closing: Run daytime facility walkthroughs on company-provided commercial leads, calculate square footage and production rates, price profitable janitorial proposals, and close new accounts.

Radius Neighbor Canvassing: Spend 30–60 minutes after walkthroughs introducing Sound Cleaning to neighboring businesses, dropping off cards, and capturing nearby janitorial or specialty trade opportunities.

Night-1 Account Launches & Quality Control: Be on-site for the first night of every new contract to pace routes, set alarm/key protocols, and ensure a 5-star launch. Conduct ongoing quality audits and chemical/SDS safety checks.

Hiring, Training & Supervisor Development: Recruit, onboard, and train in-house janitorial associates—and hire/mentor the next wave of Field Supervisors to take over routine nightly checks as the division scales.

Account Retention: Partner with our Account Executives to keep clients thrilled, resolve punch lists immediately, and protect long-term contract retention.

Compensation & Uncapped Bonus Structure: Base Salary: $55,000 – $60,000/year (based on experience) + Company Vehicle or Monthly Vehicle Allowance & Fuel Card.

50% Month-2 Revenue Launch Bonus: Earn 50% of the second month's gross collected revenue on every recurring janitorial account you bid, close, launch, and retain (company-provided leads or self-generated). Close $10,000/month in new business = $5,000 in bonus pay on top of your base.

Full Benefits: Health, Dental, Vision insurance, 401(k) with 4% company match, and Paid Time Off (PTO).

What We Are Looking For: 3+ years of hands-on commercial janitorial leadership (Operations Manager, Branch Manager, Account Manager, or Field Supervisor with estimating/bidding exposure).

Real-world janitorial DNA: You know how to run a backpack vacuum, operate a walk-behind auto-scrubber, set up a janitor closet, enforce SDS chemical safety, and train a cleaner to work efficiently.

Confident, approachable communicator who enjoys walking into a business, shaking a property manager's hand, scoping a building, and asking for the business.

Builder mentality: Willing to roll up your sleeves at 8:00 PM on a new account launch so you can manage supervisors and cleaners.

Valid Washington State Driver's License with a clean, insurable driving record.

Bilingual in Spanish or Vietnamese is a strong plus, though not required.

Pay: $55,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Application Question(s):

• Describe your experience in commercial cleaning, facility maintenance, or route leadership. Have you worked directly with evening cleaning crews, equipment (such as auto-scrubbers and commercial vacuums), and chemical/SDS safety standards?
• Tell us about your experience hiring, training, and holding field crews accountable—and whether you have ever walked facilities to scope bids, close new accounts, or introduce services to neighboring businesses.
• This hands-on builder role combines daytime walkthroughs and estimating across King & Snohomish Counties with evening Night-1 account launches and quality checks. Does this flexible schedule work for you, and do you have a valid WA driver's license?

Work Location: On the road

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