Job Summary
The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.
Job Details
Work Setup: Work from Home
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM - 6:00 AM Manila Time
Holidays: Follows U.S. (PST) holidays
Key Responsibilities
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Handle inbound support calls from existing clients and provide timely assistance.
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Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
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Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
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Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
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Escalate complex technical issues to appropriate teams when necessary.
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Maintain a high level of customer service while managing multiple support requests.
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Continuously learn and adapt to software updates, system enhancements, and support processes.
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Collaborate effectively with remote team members to deliver consistent and efficient support.
Qualifications
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High school graduate; college-level education is an advantage but not required.
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At least one (1) year of recent experience in medical billing.
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At least one (1) year of recent experience working with EHR systems.
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Excellent English communication skills, both written and verbal.
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Strong interpersonal, listening, and customer service skills.
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Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
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Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
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Strong problem-solving skills and attention to detail.
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Ability to multitask and work effectively in a fast-paced environment.
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Knowledge of healthcare and medical terminology.
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Previous experience providing software or technical support within a healthcare environment.
Originally posted on Himalayas
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