Why join us at SCC?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
At Southern Cross Care (NSW & ACT), We're transforming the way we support older Australians across Residential Aged Care, Home Care, Retirement Living and Corporate Services.
Role/Title: Business Intelligence Analyst
Location: Epping Head Office, NSW
Employment Type: Full Time
About the Role
As our Business Intelligence Analyst, you'll turn data into meaningful insights that drive smarter decisions and better business outcomes. Working with teams across the organisation, you'll deliver impactful Power BI dashboards and enterprise reporting solutions that help shape our future.
If you're passionate about data, enjoy solving business challenges and want your work to make a difference, we'd love to hear from you!
What You'll Do
Business Intelligence and Reporting
- Design, develop, maintain and enhance enterprise reports, Power BI dashboards, visualisations and semantic models using SQL, Power Query, DAX and other approved tools.
- Extract, combine and analyse data from approved sources to deliver recurring reporting and agreed ad-hoc analysis.
- Work with business owners to define and apply consistent KPIs, measures and business definitions across reporting solutions.
- Analyse trends, variances, anomalies and exceptions and translate findings into clear, meaningful business insights.
Data Quality and Governance
- Profile, validate and reconcile source data, transformed datasets and reporting outputs to support accurate and consistent reporting.
- Investigate data discrepancies and quality issues, identify contributing factors and work with relevant stakeholders to resolve or escalate them.
- Maintain appropriate reporting documentation, including data definitions, transformation logic, assumptions and user guidance.
- Apply SCC requirements for security, privacy, access and appropriate use of organisational data.
Business Requirements and Stakeholder Partnership
- Partner with stakeholders to understand business questions and translate reporting needs into practical business intelligence solutions.
- Define requirements including intended users, KPIs, data sources, reporting logic, priorities and acceptance criteria.
- Coordinate and support testing of new and changed reports and dashboards before implementation.
- Explain reports, dashboards, measures and data limitations in plain language and support stakeholders to use reporting effectively.
Data Solutions and Continuous Improvement
- Develop reusable datasets, queries and semantic models that improve the consistency, efficiency and maintainability of enterprise reporting.
- Collaborate with the Data Engineer, other analysts and relevant technology teams on data integration, Microsoft Fabric, warehouse and reporting dependencies.
- Troubleshoot reporting and data issues and optimise queries, models and dashboards where required.
- Identify opportunities to automate and standardise reporting, reduce duplication and progressively modernise legacy reporting solutions.
- To interpret information and use approved self-service reporting.
What You'll Bring
Education and Experience
- Relevant tertiary qualification in data analytics, information technology, computer science, mathematics, business, or a related discipline.
- At least 3-5 years’ experience in a business intelligence analyst, reporting analyst, data analyst or similar role, with a focus on enterprise reporting and dashboard development.
- Experience designing, developing and maintaining enterprise reports, Power BI dashboards and semantic models, including data preparation, KPI measures, testing and deployment.
- Experience using SQL to extract, transform, analyse and validate data from multiple sources.
- Experience gathering and documenting enterprise reporting and dashboard requirements and translating them into business intelligence solutions.
- Experience working with Microsoft Fabric, data warehouses, data integration or ETL/ELT processes (Desirable).
- Experience within aged care, health, community services or another regulated service environment (Desirable).
Personal Attributes
- Curious and analytical, with a practical approach to understanding business questions and investigating data.
- Careful and methodical, with strong attention to accuracy, consistency and detail.
- Collaborative and approachable when working with technical and non-technical stakeholders.
- Accountable for following work through from requirements and analysis to testing, documentation and delivery.
- Comfortable responding to changing priorities while maintaining the quality of reporting outputs.
- Demonstrates behaviours consistent with SCC’s HEART values and contributes positively to SCC’s culture.
Skills and Capability
- Strong Power BI capability, including Power Query, DAX, semantic modelling, enterprise report development, dashboard design and data visualisation.
- Sound SQL and data preparation skills, with the ability to combine, profile, reconcile and validate data across multiple sources.
- Ability to apply exploratory and diagnostic analysis, investigate variances and communicate evidence-based findings, assumptions and limitations clearly to different audiences.
- Ability to translate business needs into practical enterprise reporting and Power BI dashboard requirements, specifications and solutions.
- Sound understanding of data quality, reporting governance, documentation and change control.
- Effective written and verbal communication skills, including the ability to explain reporting concepts in plain language.
- Ability to organise enterprise reporting schedules, dashboard development priorities and deliverables while maintaining accuracy.
What’s in it for you?
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
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