Operations Manager, Transportation Services

About the role

**About SPRINT Senior Care:**

We began caring for seniors and enabling seniors to care for themselves in 1983\. We continue to do so today as an accredited, not\-for\-profit community support service agency in Toronto by offering a wide range of practical and low\-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible.

At SPRINT Senior Care, we believe that reliable transportation is essential to helping seniors stay connected to healthcare and engaged in the community. If you are passionate about leadership, transportation logistics, and community impact, we encourage you to apply.

**Position Summary:**

Reporting to the Director of Community Services and working closely with the Transportation Department Manager, the Operations Manager is responsible for overseeing fleet operations, transportation logistics, staff/volunteer supervision, vendor and partner relationships, insurance and regulatory compliance, and special transportation initiatives. This role plays a key leadership function in ensuring safe, efficient, and reliable transportation services that help seniors access essential appointments, programs, and community resources.

**What You Will Do:**

* Manage all aspects of maintaining SPRINT Senior Care’s fleet including vendor relations, ensuring the necessary maintenance is scheduled and completed, all invoices are submitted for payment and the repairs and costs associated with each vehicle are tracked accurately * Oversee all agency vehicle insurance, registration, semi\-annual Department of Transportation inspections and Commercial Vehicle Operator’s Registration (CVOR) renewals * Oversee the recommendations for the purchase and sale of all agency vehicles * Manage purchase and distribution of all vehicle equipment and car wash coupons * Ensure that Vehicle Information binders are kept up to date and that all required items designated for each vehicle are properly stored and maintained * Manage all aspects of the Toronto Rotary Club Foundation program that funds vehicle purchase for Toronto Ride partner agencies * Manage parking arrangements for the SPRINT Senior Care fleet * Supervise Transportation Department drivers arranging for training, dealing with parking and traffic tickets, Reportable Events, and reporting motor vehicle accidents to the insurance company and completing all necessary follow\-up * Provide support to the drivers on the use of software associated with their phones * Serve as a backup to the Transportation Department Manager for scheduling and running regular TR Team meetings and Drivers’ meetings and completing other assigned tasks as needed. * Work with the Transportation Department Manager in hiring, supervising, training and conducting staff performance appraisals. * Manage all functions related to the client dialysis program, including updating client lists, verifying monthly invoices and liaising with hospitals, as needed * Manage the relationship with taxi services including verifying all monthly taxi invoices * Participate positively with Toronto Ride partners and work initiatives providing support to the Toronto Ride partner agencies regarding scheduling and software issues, the distribution and operation of phones and coordinating collaborative trainings. * Provide backup support to SPRINT Senior Care Transportation staff, assisting with entering and scheduling ride requests as needed * Lead, participate in and assist with projects and initiatives across other SPRINT Senior Care programs and departments as required. * Assist in developing and establishing new transportation opportunities.

**What You Will Bring:**

* An undergraduate degree or college diploma in a relevant discipline. * Valid Driver’s License * 2\-3 years’ experience working with seniors. * Proven transportation logistics skills. * Good problem\-solving ability. * Strong interpersonal skills. * Previous supervisory experience, preferably in a unionized environment * Demonstrates computer skills at an advanced level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Publisher, Excel and Outlook. * Demonstrates an advanced level for database concepts and structures. Exposure to client information management systems and transportation related software is an asset. * Excellent map reading skills and knowledge of Toronto city streets. * Excellent attention to detail. * Demonstrated ability to work both independently and as part of a team, and to work under pressure.

**Our Caring Workplace:**

Join the team at SPRINT Senior Care and make a meaningful impact in the lives of seniors. You'll be part of a dedicated group of professionals who are passionate about delivering high\-quality, client focused services within our community.

At SPRINT Senior Care, our people are at the heart of everything we do. We foster a welcoming and supportive work environment and provide eligible employees with a range of benefits, including a pension plan, comprehensive health coverage, wellness initiatives, and professional development opportunities through training and tuition reimbursement.

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.

SPRINT Senior Care is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in our application or hiring processes, please contact Human Resources at 416\-481\-0669

Pay: $70,000\.00\-$73,000\.00 per year

Benefits:

* Dental care * Employee assistance program * Extended health care * Life insurance

Ability to commute/relocate:

* Toronto, ON M4S 1A4: reliably commute or plan to relocate before starting work (required)

Experience:

* Supervising: 2 years (required)

Work Location: In person