Requisition Number: 65499 Job Location: Hanoi, VNM Global Grade: Band 8 Work Type: Office Working Employment Type: Permanent Posting Start Date: 04/11/2026 Posting End Date: :
Job Summary
Strategy
Maintain a high standard of customer service through
- Providing good service quality / service standards
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Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
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Conduct and check on periodical counter satisfaction survey / questionnaire
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Ensure the collection and maintenance of high-quality customer information, thus increasing the ability to service a customer’s needs and generate revenue
Maximise sales performance through
- Use of effective sales plan with Team manager
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Effectively and efficiently the ETB Priority client’s portfolio management
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Well-equipped knowledge of full range of products
Achievement of high standard of motivation, drive and performance by
- Following through the goals and objectives set by immediate supervision
- On-going social activities to promote team spirit among team members
Engaging and deepening activities
Methodically engage (remote)
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed next best conversation
Meet & deep sell (remote & in person)
- Meet in person to meet advisory needs (once a month/quarter)
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Connect client with specialists
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Set up products
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Conduct/connect for periodic KYC
• Conduct fulfilment & activate Service (remote)
- Refer most servicing activities to Client Service Managers
Acquiring on referrals
Connect & prepare (remote)
- Connect & start up referred leads (includes Personal clients in Store with more advanced needs)
• Explain proposition & requirements in full Meet, deep sell & train (in person)
- Meet, listen and determine further needs
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set up anchor products & initiate cross-sell
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Conduct/connect for KYC
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Educate and conduct initial set up for online, ATMs, Client Centre, and Store
• Conduct fulfilment & activate Business
- Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
- Responsible for executing and supervising the Budget process.
People & Talent
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
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Employ, engage and retain high-quality people, with succession planning for critical roles.
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Responsibility to review team structure/capacity plans.
• Set and monitor s and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
• Must follow the Bank’s Code of Conduct. Governance
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the business to achieve the outcomes set out in the Bank’s Conduct Principles Qualifications
Education
- Standards required for roles
Training
- Product broadening
- Enhanced multi-product Priority knowledge
• Market and competition knowledge Licenses
- Client training on digital solutions
- Communication and presentation skills
• Negotiation and objection handling Membership
- Required for roles for continuous development/ improvement/awareness of current practices, etc.
Languages
- Standards required for roles
Skills and Experience
- Spot Opportunities
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Solve Problems
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Take the Lead
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Build Resilience
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Collaborate
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Communicate
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Deliver Sustainably
• Achieve Results About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
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