Job ID: 2016867
Career Area: ICT, Digital and Data
Position Type: Salaried Location: Headquarters & Technology Center – Auburn Hills
48326, US
Date Posted: April 13, 2026
Brand: FCA Group
We are seeking a highly motivated and customer‑centric IT Product Owner – Dealer Experience to lead the strategy, development, and continuous improvement of digital and operational solutions that support the dealer network. This role is responsible for owning the end‑to‑end product lifecycle of dealer‑facing platforms, ensuring solutions improve dealer efficiency, satisfaction, and business performance.
The Product Owner acts as the bridge between Dealer Operations, Aftersales, Commercial, and IT delivery teams, translating dealer needs into prioritized product roadmaps and executable backlogs while ensuring alignment with enterprise architecture and long‑term digital strategy.
Product Vision & Strategy
- Define and communicate a clear product vision and roadmap for dealer experience platforms (e.g., dealer portals, service tools, parts ordering, warranty, and support systems), aligned with business objectives and dealer needs.
- Develop a deep understanding of dealer journeys, pain points, and operational workflows to drive value‑based prioritization.
- Partner with Aftersales, Commercial, and Dealer Operations teams to ensure solutions support dealer growth, retention, and satisfaction.
Backlog & Delivery Ownership
- Own and manage the product backlog, prioritizing features and enhancements based on business value, dealer impact, risk, and technical feasibility.
- Translate business requirements into clear user stories, acceptance criteria, and functional specifications.
- Work closely with Agile delivery teams (Business Analysts, Developers, QA, Suppliers) to ensure timely, high‑quality delivery.
Stakeholder & Dealer Engagement
- Serve as the primary point of contact for dealer‑experience‑related IT products, gathering feedback and communicating roadmap progress.
- Facilitate workshops, demos, and feedback sessions with dealer councils, pilot dealers, and internal stakeholders.
- Balance competing priorities across dealer needs, operational constraints, and IT capabilities
Continuous Improvement & Performance
- Monitor product performance using KPIs such as dealer adoption, cycle time reduction, issue resolution, and satisfaction metrics.
- Identify opportunities to streamline dealer workflows, reduce manual effort, and improve data accuracy through automation and integration.
- Leverage emerging technologies (APIs, cloud platforms, analytics, AI) to modernize dealer‑facing capabilities.
Governance & Delivery Management
- Ensure alignment with enterprise architecture, security, and compliance standards.
- Coordinate UAT, release readiness, and post‑launch support to ensure smooth dealer adoption.
- Collaborate with vendors and suppliers as needed to deliver and support dealer solutions.
EOE/Disability/Veteran
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
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