Store Manager – International Beverage Chain | Burwood

Store Manager – International Beverage Chain | Burwood

Salary: $80,000–$90,000 per year + Superannuation

Location: Burwood, Sydney NSW

Employment Type: Full-Time

ABOUT US

We are part of a leading international beverage chain with over 3,500 stores globally, specialising in freshly prepared, premium beverages.

As our Australian operations continue to grow, we are seeking an experienced and capable Store Manager to take full responsibility for the day-to-day operations of our busy Burwood location.

This is an opportunity for a hands-on, commercially minded leader who enjoys taking ownership of a business, developing a strong team and delivering consistent operational results.

THE ROLE

As Store Manager, you will be responsible for the overall management, performance and daily operations of the store.

We are looking for someone who can independently manage all aspects of the business, from staffing and inventory to customer experience, operational efficiency and financial performance.

You will work closely with the business owner while having the autonomy to manage daily operations and make decisions within agreed business guidelines.

KEY RESPONSIBILITIES

1. Store Operations & Performance

• Oversee all daily store operations, ensuring efficient and consistent service.
• Maintain high standards of product quality, customer service, cleanliness and food safety.
• Develop, implement and continuously improve operational procedures.
• Monitor store performance, identify operational issues and implement practical solutions.
• Manage opening and closing procedures, equipment maintenance and general store upkeep.
• Ensure the store operates efficiently during both peak and off-peak periods.

2. Recruitment & Team Management

• Take responsibility for the recruitment, interviewing, onboarding and training of new employees.
• Prepare and manage weekly staff rosters based on operational requirements and labour budgets.
• Oversee staff attendance, timesheets, leave requests and shift coverage.
• Manage employee performance, provide feedback and address workplace issues professionally.
• Develop a reliable, productive and well-trained team.
• Build a positive workplace culture with clear expectations and accountability.

3. Inventory & Supplier Management

• Manage inventory levels, stock ordering and supplier relationships.
• Forecast stock requirements based on sales trends and seasonal demand.
• Monitor stock usage, wastage and inventory costs.
• Conduct regular stocktakes and maintain accurate inventory records.
• Ensure ingredients and supplies are consistently available without unnecessary overstocking.

4. Financial & Commercial Performance

• Monitor daily and weekly sales performance.
• Manage labour costs, stock costs and other controllable operating expenses.
• Analyse key operational metrics and identify opportunities to improve profitability.
• Implement strategies to increase productivity, reduce wastage and improve overall store efficiency.
• Prepare regular operational and performance reports for the business owner.
• Take ownership of achieving agreed store performance targets.

5. Customer Experience & Compliance

• Maintain consistently high standards of customer service.
• Handle customer feedback, complaints and service issues professionally.
• Ensure compliance with food safety, workplace health and safety, employment and other applicable regulations.
• Maintain store presentation and uphold the brand's operating standards.
• Coordinate local promotions and marketing activities when required.

ABOUT YOU

We are looking for an experienced hospitality manager who is organised, proactive and confident in managing a busy retail or food and beverage operation.

Essential Requirements

• Minimum 2 years of management experience in hospitality, food and beverage, quick-service restaurants or a similar high-volume retail environment.
• Fluent in both Mandarin and English, with strong verbal and written communication skills.
• Demonstrated experience managing staff, recruitment, training and rostering.
• Strong understanding of inventory management, stock control and cost management.
• Ability to manage daily operations independently and make sound operational decisions.
• Strong leadership, problem-solving and organisational skills.
• Comfortable working in a fast-paced, hands-on environment.
• Good understanding of Australian workplace practices, food safety and operational compliance.
• Full Australian working rights appropriate for the position.

Highly Regarded

• Previous Store Manager or Assistant Store Manager experience in a bubble tea chain, café group, fast-food franchise or high-volume hospitality business.
• Experience managing a team of 10 or more employees.
• Familiarity with rostering, payroll, POS and inventory management systems.
• Experience managing labour budgets, cost of goods sold and store profitability.
• Experience working within a franchise or multi-store operation.

WHAT WE OFFER

• Competitive salary of $80,000–$90,000 per annum + Superannuation, depending on experience and capabilities.
• A genuine management position with responsibility for the overall operation of the store.
• Autonomy to lead your team and implement operational improvements.
• Support from the business owner and an established international brand.
• Opportunities for career development as our Australian operations expand.
• A professional, performance-focused and collaborative working environment.

WHY JOIN US?

This role is suited to someone who is ready to take ownership of a store and make a meaningful impact on its performance.

We value managers who combine strong operational skills with effective leadership and commercial thinking.

You'll have the opportunity to build your own team, refine operational systems and play a key role in the ongoing success of a growing international beverage business.

HOW TO APPLY

Please submit your resume along with a brief introduction outlining:

• Your previous management experience, including the businesses you have worked for and the size of the teams you managed.
• Your experience with recruitment, rostering, inventory management and cost control.
• Your level of proficiency in Mandarin and English.
• Your current Australian work rights.
• Your expected salary and earliest available start date.

Shortlisted applicants will be contacted for an interview. Further information about the brand and business will be provided during the recruitment process.

Location: Burwood, Sydney NSW

Salary: $80,000–$90,000 per annum + Superannuation

Job Type: Full-Time, Permanent

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• Free drinks

Work Location: In person

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