Job Description
We are looking for an experienced and responsible Senior Operations Manager to oversee the day-to-day operations of a hospital. The ideal candidate will ensure smooth departmental functioning, effective staff coordination, quality patient services, compliance with hospital policies, and efficient resource utilization.
Location: Raghuvanahalli, Kanakapura Main Road, Bengaluru
Key Responsibilities
1. Daily Operations Management
- Oversee daily hospital operations and ensure the smooth functioning of all departments.
- Monitor operational activities, staff deployment, and adherence to schedules.
- Ensure efficient utilization of manpower, equipment, and other resources.
2. Staff Coordination and Management
- Coordinate with Nursing, Physiotherapy, Doctors, Front Office, Housekeeping, Caregivers, and other support teams.
- Monitor staff attendance, punctuality, grooming, discipline, and performance.
- Support HR in manpower planning, recruitment, training, and employee engagement.
3. Patient Care and Service Quality
- Ensure a positive patient and attendant experience.
- Address patient and family concerns promptly and professionally.
- Coordinate with clinical teams to ensure timely and efficient patient services.
4. Process and Compliance Management
- Ensure compliance with hospital policies, SOPs, safety standards, and applicable regulations.
- Maintain operational records, checklists, and departmental reports.
- Monitor hygiene, housekeeping, safety, and infection-control practices in coordination with the concerned teams.
5. Inventory and Resource Management
- Monitor the availability of medical and non-medical supplies.
- Coordinate with procurement and maintenance teams to prevent operational disruptions.
- Track resource utilization and identify opportunities for cost control.
6. Reporting and Performance Monitoring
- Prepare daily, weekly, and monthly operational reports.
- Monitor key performance indicators (KPIs), service quality, and departmental efficiency.
- Identify operational challenges and recommend corrective actions.
7. Continuous Improvement
- Identify gaps in existing processes and implement operational improvements.
- Promote teamwork, accountability, effective communication, and a patient-centric work culture.
- Coordinate with management to achieve organizational goals.
Requirements
- Postgraduate degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
- Relevant experience in hospital operations management, preferably in a supervisory or managerial role.
- Strong leadership, staff management, and coordination skills.
- Good understanding of hospital workflows, patient services, and operational procedures.
- Knowledge of hospital policies, SOPs, safety standards, and infection-control practices.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to manage multiple departments and handle operational challenges effectively.
- Proficiency in documentation, reporting, and basic computer applications.
Pay: ₹45,000.00 - ₹50,000.00 per month
Application Question(s):
- How many years of experience do you have?
- Do you have experience in the healthcare industry?
- What is your expected monthly salary?
Work Location: In person
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