A Senior Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing equipment or systems at customer sites. They provide advanced technical support, ensure optimal equipment performance, and serve as a senior technical resource for customers and junior technicians. Location: Cape Town(Brackenfell)
Job Title: Senior Field Service Technician
Requirements:
- Grade 12 (with English & Mathematics) or equivalent Technical Trade Certificate
- Computer Literate
- Fluent and literate in English
- Clear Crim Record
- Tertiary Trade Certificate an advantage
- Valid South African Driver’s License.
- Valid Forklift license.
- Ability to work with hand tools and power tools.
- Ability to weld (welding qualification an advantage)
- Ability to work at heights (Working at Heights qualification necessary)
- Risk Assessment qualification .
- First Aid Level 1
- Scaffolding erection and inspection qualification
- Minimum of 3 years Junior Field Technician or Minimum of 3 years technical, electrical or industrial working experience.
Professional Attributes:
- Physically capable to perform installations by passing a full medical exam annually.
- Show energy and enthusiasm in performing duties
- Be able to handle tasks timeously and of a very high standard.
- Show initiative and be willing to assist beyond own area of responsibility.
- Ability to solve problems and find solutions.
- Maturity and responsibility to be able to work without supervision.
- Willingness to assist junior team members with advice, sharing of knowledge and hands-on assistance when necessary
Key Duties:
- Assess the requirements for installation such as power supply, steel work required, accessibility and tools required for the job
- Going to customer sites to do correct measurements for new installations
- Following assessment of the site, compile an “installation pack” including all the necessary tools, parts and accessories required for the installation
- Ensure that the customer’s Occupational Health & Safety requirements are met, and inductions completed where necessary.
- Compile necessary Risk Assessments for each site
- Executing accurate installations of all productS.
- Ensure that the assigned installation is completed in good time to achieve excellent customer service
- Giving feedback to management on efficiency of team members and problems that may arise.
- Taking full and total responsibility for each installation.
- Going to customer sites to do repair and service assessments.
- Fault-finding on breakdown sites
- Repairs, maintenance and servicing of all mechanical and electrical parts on all types of doors and docking equipment.
- Implementing and enforcing strict installation quality control measures to ensure high standard of product and installation.
- Ensuring that all tools and machinery are in working order and report damaged or lost tools.
- Ensuring customer satisfaction in every aspect of your duties.
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us
Desired Skills:
- electrical
- power tools
- commitment
- customer service
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