Since Stratus Networks’ inception in 1999, our mission has been to offer single-source business communications services including internet, data, voice, and cloud with faster connections, greater reliability, and the best support in the industry.
Stratus Networks wholly owns and operates a fiber backbone, built from the ground up, that ranges thousands of miles throughout Illinois. Additionally, we have established long-term relationships and interconnection agreements with carriers big and small throughout the entire country — as well as with several world-wide carriers — allowing our clients to connect seamlessly locally, nationally and internationally.
Come join us in creating the future of business connectivity!
Direct Account Relations Manager
Location: Illinois Based
About the Role:
As an Account Relations Manager, you'll be responsible for driving revenue growth within Stratus Networks’ existing customer base through renewals, expansion opportunities, customer retention and strategic account development. This quota-based role combines account management, customer success and business development disciplines to maximize customer lifetime value while ensuring customers achieve measurable business outcomes through their partnership with Stratus Networks.
Responsibilities:
Revenue Growth & Customer Retention
- Own customer revenue growth, retention, renewal performance, and expansion opportunities across an assigned portfolio of existing accounts.
- Consistently achieve assigned quota objectives through renewals, upselling, cross-selling, and strategic account development.
- Develop and execute account plans that define customer objectives, relationship maps, renewal strategies, expansion opportunities, and revenue targets to increase recurring revenue and maximize customer lifetime value.
- Build and maintain a pipeline of renewal and expansion opportunities to support attainment of assigned revenue targets.
Excellent Communication Skills
- Must be able to articulate the stratus telecommunications and cloud products and services, demonstrating how they meet both current and future customer needs.
- Effectively communicate the business value, ROI, and strategic benefits of Stratus solutions to stakeholders at all levels of the customer organization.
Customer Engagement
- Build trusted advisor relationships with key decision-makers and executive stakeholders at multiple levels of assigned accounts to identify customer needs, growth goals, retention risks, and expansion opportunities.
Solution Design
- Partner with Account Executives, Sales Engineering, Operations, Product Management, and Customer Care to tailor solutions, execute customer growth opportunities, ensure successful delivery, and resolve customer concerns promptly.
Solution Presentations
- Deliver compelling solution demonstrations and presentations to existing clients, showcasing the benefits and capabilities of our telecommunications and cloud solutions.
- Lead regular business reviews and strategic planning sessions to align Stratus solutions and technology roadmaps with customer business objectives, growth plans, and measurable outcomes.
Market Research
- Stay up to date with industry trends, competitors, and emerging technologies within our markets, sharing insights with the team to drive innovation.
- Utilize market intelligence to identify opportunities for customers to adopt additional Stratus products and services that improve business performance.
Voice of the Customer
- Gather feedback from customers and communicate it to the product development and support teams to contribute to product improvements, enhancements, and company competitiveness.
- Serve as the internal advocate for the customer by communicating strategic priorities, business challenges, and service improvement opportunities across the organization.
Renewal & Retention Management
- Own the customer renewal process from forecasting through contract execution, maintaining visibility into contract anniversaries, upcoming renewals, account health indicators, and associated revenue risks.
- Develop and execute proactive renewal and retention strategies that address churn risks, preserve customer relationships, maximize retention, and achieve accretive revenue growth.
Customer Success & Account Health
- Monitor customer satisfaction, account health, service adoption, and churn indicators to identify and act on retention and expansion opportunities.
- Drive customer success outcomes that increase customer loyalty, strengthen retention, and create new revenue opportunities.
Requirements:
- Must have at least 5 years of experience in a Telecommunications Account Management, Sales, or Retention role.
- Expert product knowledge of telecommunications technologies, including Ethernet, Dedicated Internet, Broadband, Voice and Cloud Computing.
- Experience selling to and/or servicing Telecommunications services to SMB and Enterprise accounts. Most importantly, the successful candidate will have a passion for bringing technology solutions to existing customers and delighting customers in daily interactions.
- Excellent communication and presentation skills.
- Customer-focused mindset and a passion for solving customer challenges.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to travel as needed to meet with customers.
- Strong problem-solving skills and attention to detail.
Preferred Skills:
- Bachelor’s degree (or equivalent business experience)
Benefits:
- 401k matching
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Business expense reimbursement
- Mileage reimbursement
- Paid time off
Salary Range: $75,000 - $90,000 + Commission (Based on Experience)
Email Stratus Networks HR Manager with questions or to submit your resume: hr@stratusnet.com
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