Business Support & Sales Virtual Assistant

Business Support & Sales Virtual Assistant

Company: ReachOut Central Work Arrangement: Remote Employment Type: Full-Time or Part-Time, depending on client assignment Schedule: Must be available during assigned U.S. business hours

About ReachOut Central

ReachOut Central connects skilled remote professionals with businesses seeking dependable administrative, customer service, sales, and operational support. We connect qualified Virtual Assistants who can support clients across different industries and business functions.

About the Role

We are seeking a reliable and confident Business Support & Sales Virtual Assistant to assist clients with their daily administrative and operational tasks while also managing inbound and outbound customer calls.

This role is suitable for someone who is organized, professional on the phone, comfortable speaking with customers and leads, and able to balance administrative responsibilities with customer service and sales activities.

Responsibilities may vary depending on the client’s business, industry, and specific requirements.

Key Responsibilities

Business and Administrative Support

• Assist clients with daily administrative, operational, and routine business tasks.
• Manage calendars, appointments, meetings, reminders, and follow-ups.
• Monitor and organize emails, messages, documents, and assigned tasks.
• Perform accurate data entry and maintain spreadsheets, databases, and client records.
• Update CRM systems with customer, lead, appointment, and sales information.
• Prepare basic reports, summaries, presentations, and business documents.
• Coordinate with customers, vendors, employees, and other contacts on behalf of the client.
• Track outstanding tasks and follow-ups to ensure timely completion.
• Provide additional business support based on client needs.

Inbound Call Support

• Answer incoming customer and business calls professionally.
• Respond to general questions about products, services, appointments, or business processes.
• Identify customer needs and provide accurate information using approved resources and scripts.
• Schedule appointments, consultations, service calls, or meetings.
• Record customer inquiries, concerns, and required follow-up actions.
• Resolve basic customer issues and escalate complex matters when necessary.
• Represent the client’s business with professionalism and a customer-focused attitude.

Outbound Calling and Lead Follow-Up

• Make outbound calls to new leads, prospective customers, existing clients, and previous inquiries.
• Follow up on website inquiries, referrals, missed calls, marketing leads, and incomplete bookings.
• Introduce the client’s products or services using approved scripts and talking points.
• Qualify leads by asking relevant questions and identifying customer needs.
• Schedule appointments, consultations, demonstrations, or sales meetings.
• Maintain consistent follow-up with leads throughout the sales process.
• Accurately document call outcomes, customer feedback, and next steps.

Sales Support

• Explain products, services, pricing, and promotions clearly and confidently.
• Identify sales opportunities during inbound and outbound conversations.
• Respond to basic questions and objections using approved sales information.
• Follow up with interested leads and customers until a decision is reached.
• Close sales or secure customer commitments when required and authorized by the client.
• Assist with orders, bookings, payments, or service agreements according to client procedures.
• Maintain accurate sales and pipeline records.

Required Qualifications

• At least 2 years of professional experience in virtual assistance, business support, customer service, sales support, call handling, or a related role.
• At least 1 year of inbound or outbound calling experience.
• Strong spoken and written English communication skills.
• Clear, neutral, confident, and professional telephone communication.
• Experience with lead follow-up, appointment setting, customer communication, and administrative support.
• Comfortable making outbound calls and speaking with prospective customers.
• Able to manage multiple responsibilities and changing priorities independently.
• Strong attention to detail and accuracy.
• Reliable, organized, responsive, and able to meet deadlines.
• Willingness to work during assigned U.S. business hours.

Preferred Qualifications

• Experience supporting clients or businesses in the United States or Canada.
• Experience with sales calls, lead qualification, appointment setting, or closing sales.
• Familiarity with CRM systems, online calendars, cloud-based calling platforms, spreadsheets, and project-management tools.
• Experience supporting a business owner, manager, executive, or customer-facing team.
• Bilingual or multilingual candidates are encouraged to apply.

Technical Requirements - all will be confirmed during hiring process

• Reliable high-speed internet connection.
• Personal computer or laptop suitable for remote work.
• Professional headset with a clear microphone.
• Quiet and distraction-free workspace.
• Reliable backup plan for internet or power interruptions.
• Ability to use video conferencing, calling, messaging, and productivity platforms.

Training

Assigned client will provide training on client-specific products, services, scripts, systems, and workflows. Applicants must already have relevant experience with administrative support, customer communication, and professional call handling.

Pay: Php15,000.00 - Php60,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Work from home

Experience:

• Sales Calling: 1 year (Required)
• Virtual Assistant: 1 year (Required)
• North American Client: 1 year (Preferred)

Work Location: Remote

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