Fraud Operations Manager (Mandarin-speaking)

About the role

<h2><strong>Who we are </strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p> <h3><strong>About the team</strong></h3> <p>The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.&nbsp; From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.</p> <h2><strong>What you’ll do</strong></h2> <p>As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.</li> <li>Establish clear goals, provide coaching and feedback, and support the professional growth of team members.</li> <li>Set a strategic vision for the team and build the path to execute it in both the short and long-term.</li> <li>Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.</li> <li>Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.</li> <li>Maintain oversight of operational vendor performance related to risk.</li> <li>Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.</li> <li>Define and manage core metrics, SLAs, and performance of the organization.</li> <li>Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.</li> <li>Ensure risk management efforts do not compromise the user experience.&nbsp;</li> </ul> <h2><strong>Who you are</strong></h2> <p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>Business-level proficiency in Mandarin (written and spoken) is required, as this role involves daily communications with our users in the Greater China region.</li> <li>10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.</li> <li>Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.</li> <li>Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.</li> <li>Passion for delivering a user-centric experience while effectively managing risk.</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li>Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.</li> <li>Strong proficiency sourcing and analyzing data using SQL.</li> <li>Experience working closely with engineering teams to develop and enhance investigative tools and treatments.</li> <li>Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.</li> </ul>