Full job description
Education centre Manager
Reports to: Business Owner
IMPORTANT: This is an operations and customer-experience management role. Teaching experience is a Plus.
We're looking for a warm, organised and highly reliable person who enjoys working with children and families and is looking for a stable, long-term part-time opportunity.
Success Tutoring Baulkham Hills is a English and Mathematics tutoring centre supporting primary and secondary students through personalised teaching.
We are looking for a Centre Operations & Customer Experience Manager to take ownership of the day-to-day running of our centre and become the friendly face of Success Tutoring for our students, parents and tutors.
This is not primarily a teaching role any Teaching Experience is a Bonus.
We are looking for someone who is naturally organised, energetic, warm and great with people — someone who can keep the centre running smoothly while creating an exceptional experience for our students and families.
The Role
As the Centre Manager, you will be responsible for the day-to-day operations of the centre, including:
- Welcoming students and parents and creating a warm, positive environment
- Managing daily centre operations and ensuring sessions run smoothly
- Managing student bookings, attendance and enquiries, Assessments and Enrolments
- Communicating with parents regarding sessions, make-ups, memberships and general enquiries
- Building strong relationships with families and creating an excellent customer experience
- Coordinating tutors and ensuring they have what they need to deliver their sessions
- Managing student folder, worksheets, Homework and centre administration
- Following and maintaining centre procedures and systems
- Following up leads, trials and prospective families
- Supporting student enrolments and membership growth
- Following up enquiries and helping convert trials into ongoing memberships
- Supporting marketing activities and local community engagement
- Monitoring the presentation, cleanliness and organisation of the centre
- Handling day-to-day issues and resolving parent/customer concerns professionally
- Providing regular updates to the business owner on centre performance and operational matters.
We're looking for someone who is:
- Naturally positive and genuinely enjoys interacting with children, parents.
- Excellent with children - You don't necessarily need to be a teacher, but you must be comfortable engaging with children and creating a welcoming environment.
- Great with parents and communicate confidently with parents professionally, calmly and warmly.
- Extremely organised - You should be able to manage multiple things happening at once without becoming overwhelmed.
- A great multitasker - A busy centre may have students arriving, parents asking questions, tutors needing assistance and enquiries coming through at the same time. You need to be able to prioritise and keep everything moving calmly and efficiently.
- Comfortable with technology - You should be comfortable using apps, booking systems, email, spreadsheets and basic computer systems. Training will be provided on our specific systems.
- A strong communicator -You should be able to communicate clearly with children, parents, tutors and management.
- Customer-focused we are being entrusted with children and their learning.
- Reliable and consistent -We are looking for someone who wants a stable, long-term part-time role and can commit to the centre consistently.( Evening Role 3:30pm -7:00 pm)
- Takes ownership & Initiatives - We want someone who sees a problem and thinks, "How can I fix this?"
Experience -Previous experience in any of the following would be advantageous:
- Centre management & Admin
- Customer service / Customer Facing roles
- Reception
- Childcare
- Education
- Retail management/Hospitality management
Teaching qualifications are NOT required.
What matters most to us is your personality, reliability, organisation, customer-service skills and ability to build relationships.
Why Join Us?
- Stable long-term part-time evenings (18 hrs - 20 hrs per week - Monday to Thursday )
- Work in a positive and family-focused environment
- Be part of a growing education business
- Opportunity to take genuine ownership of centre operations
- Training and support provided
- Work with children, families and a supportive team
- Opportunity to develop into a senior operations/management role in the future
If you are someone who:
Is diligent, organised , loves working with people, is fantastic with children, enjoys talking to parents/students, can multitask like a pro and bring positive energy into everything you do — we'd love to hear from you.
How to Apply
Please submit your resume along with a short cover letter explaining:
- Why you are interested in the role
- Your experience working with children/customers
- Your availability
- Why you believe you would be a great fit for Success Tutoring Manager - Baulkham Hills
Pay: $30.00 – $36.00 per hour
Work Location: In person
Job Type: Casual
Pay: $30.00 – $36.00 per hour
Expected hours: 18.0 – 20.0 per week
Work Authorisation:
- Australia (Required)
Work Location: In person
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