Sunshine ABA Therapy Inc. | Bloomington, Indiana
Full-time | Primarily on-site
About Sunshine
Sunshine ABA Therapy provides individualized autism care and interdisciplinary services to children and families across Indiana. Our Bloomington campus includes Early Intervention, Academy, and Outpatient programs, bringing together professionals committed to meaningful progress and dependable access to care.
We are seeking a Clinical Operations Manager – Bloomington Campus to lead daily operations, support growth, strengthen utilization, and coordinate the people and processes needed to deliver exceptional services.
About the Role
This position oversees staffing coordination, administrative workflows, patient onboarding, operational performance, payer coordination, facilities, and campus spending.
The ideal candidate is a visible, approachable leader who understands healthcare operations, uses data to guide decisions, and turns priorities into measurable results. They can build systems that support growth while maintaining clear accountability and responsive service for families.
Reports to: Director of People & Operations
Partners with: Clinical Directors, Outpatient leadership, Intake, Billing, and clinical leadership
Key Responsibilities
Campus Leadership and Daily Operations
- Maintain a consistent presence across Bloomington programs, building relationships with staff and addressing operational needs.
- Coordinate schedules, staffing coverage, shared spaces, supplies, and campus readiness.
- Supervise assigned administrative staff and establish clear expectations, priorities, and deadlines.
- Identify recurring operational problems and implement sustainable improvements.
Scaling and Growth
- Develop workflows that support increasing patient volume, staffing, and services.
- Monitor campus capacity and anticipate staffing, space, and administrative needs.
- Coordinate operational readiness for new patients, expanded services, and program changes.
- Partner with leadership to execute campus operating plans and growth goals.
Patient Onboarding and Utilization
- Partner with Intake and clinical leaders to move patients from approval to a coordinated start date.
- Track staffing readiness, scheduling needs, family communication, and barriers to starting services.
- Monitor Patient Authorization Utilization and RBT Utilization, identifying gaps between scheduled and delivered services.
- Analyze cancellations, attendance, coverage gaps, and scheduling inefficiencies.
- Coordinate actions that improve delivery of clinically appropriate, authorized services.
Payer Relations and Coordination
- Develop and maintain professional relationships with payer representatives in coordination with organizational leadership.
- Work with Intake, Billing, and clinical teams to address authorization delays, access barriers, and reimbursement concerns.
- Track payer-related operational issues through resolution and escalate concerns promptly.
- Help translate payer requirements into clear administrative workflows.
- Support preparation of operational information for payer meetings and reviews.
Staffing and Team Support
- Coordinate staffing coverage and escalate shortages that could interrupt care.
- Partner with People Operations on recruitment needs, employee concerns, and staffing plans.
- Coordinate employee onboarding, orientation, system access, and training logistics.
- Support clear communication and accountability across clinical and administrative teams.
Budgets, Facilities, and Systems
- Monitor campus spending and purchasing within approved budgets and authorization limits.
- Identify opportunities to improve efficiency and control costs.
- Coordinate maintenance, cleaning, equipment, and facility safety needs.
- Support accurate scheduling, timekeeping, and consistent use of organizational systems.
- Maintain operational records and support accreditation and audit readiness.
- Provide regular reports on campus performance, outstanding issues, and recommended actions.
Essential Skills
- Scaling Operations: Build and improve systems that support growth in patient volume, staffing, and services.
- Utilization Management: Interpret patient and staff utilization data and coordinate measurable improvements.
- Payer Relations: Communicate effectively with insurance representatives and coordinate resolution of operational barriers.
- Data-Informed Leadership: Use reports to identify trends, establish priorities, and evaluate results.
- Accountability and Execution: Set expectations, assign ownership, and follow tasks through completion.
- Cross-Functional Coordination: Align clinical, administrative, intake, and billing teams around patient access and campus performance.
- Financial Awareness: Understand staffing costs, operating budgets, and the financial impact of operational decisions.
Qualifications
Required
- Experience managing operations or teams in healthcare, behavioral health, therapy services, or a related setting.
- Demonstrated experience coordinating staffing, scheduling, administrative processes, and competing priorities.
- Experience using operational data to improve utilization, capacity, or service delivery.
- Strong communication, organization, problem-solving, and follow-through.
- Proficiency with spreadsheets, scheduling platforms, and performance reports.
- Ability to work primarily on-site across Sunshine’s Bloomington campus.
Preferred
- Master of Business Administration (MBA).
- Bachelor’s degree in healthcare administration, business, or a related field, or equivalent relevant experience.
- Experience scaling healthcare operations and managing payer relationships.
- Experience in ABA or pediatric interdisciplinary services.
- Familiarity with insurance authorizations and healthcare reimbursement workflows.
- Experience supervising administrative teams and managing operating budgets.
Scope of Responsibility
This role leads the operations that support clinical care. Clinical Directors and treating clinicians retain responsibility for treatment decisions, clinical supervision, and programming. Hiring, compensation, disciplinary actions, payer commitments, and spending approvals follow Sunshine’s established delegation of authority.
What Success Looks Like
- Timely patient starts and fewer operational barriers to accessing care.
- Improved patient authorization utilization and RBT utilization.
- Dependable staffing coverage and fewer preventable service interruptions.
- Administrative tasks completed accurately and on time.
- Payer concerns tracked, escalated, and addressed.
- Responsible spending within approved campus budgets.
- Operational systems that support sustainable growth.
Application Question(s):
- How many years of experience in a clinical setting do you have?
- Are you able to be onsite Monday-Friday in Bloomington, IN?
- What are your salary expectations?
Work Location: In person
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