Senior Operations Manager

Senior Operations Manager

An opportunity for an experienced professional to lead people, manage operations and drive organisational growth.

About the Position

Sustenergy Foundation is looking for a mature, experienced and dynamic Senior Manager to take charge of its Kottayam office operations.

The ideal candidate should have strong leadership capabilities and the ability to independently manage and coordinate a team of 25+ employees, ensure smooth office functioning, monitor performance and support the organisation's business development activities.

We are looking for someone with proven managerial experience, professional maturity, excellent people-management skills and the ability to take ownership of responsibilities.

Key Responsibilities

1. Office Administration & Operations

• Manage the overall functioning of the Kottayam office.
• Ensure smooth day-to-day operations and administrative activities.
• Establish systems, procedures and operational discipline.
• Monitor attendance, punctuality, productivity and staff performance.
• Coordinate interdepartmental activities and ensure timely execution of assignments.

2. Team Management & Leadership

• Lead, supervise and coordinate a team of 25+ employees.
• Allocate responsibilities and monitor individual and team performance.
• Conduct periodic team meetings and performance reviews.
• Resolve employee-related issues and maintain a professional work environment.
• Motivate employees and ensure accountability at all levels.
• Coordinate recruitment, induction and staff development activities.

3. Operations Management

• Monitor ongoing projects and operational assignments.
• Ensure timely completion of activities and deliverables.
• Coordinate with technical teams, field staff and management.
• Develop operational reporting systems and MIS.
• Identify operational bottlenecks and implement corrective measures.

4. Marketing & Business Support

• Coordinate marketing and business development activities.
• Support the execution of marketing campaigns and promotional programmes.
• Monitor customer enquiries and ensure timely follow-up.
• Coordinate with sales and technical teams.
• Assist management in achieving organisational growth objectives.

5. Management Reporting

• Prepare daily, weekly and monthly operational reports.
• Report team performance and operational challenges to management.
• Monitor resource utilisation and administrative expenditure.
• Implement management decisions and ensure timely execution.

Eligibility Criteria

Age 45–60 years

Qualification Graduation in Science or Engineering – Mandatory

Experience Significant experience in office administration / operations / management

Team handling Proven ability to manage 25+ employees

Location Kottayam town

Preferred residence Kottayam town and nearby areas

Additional Preferences

• Candidates who have worked in organisations outside Kerala but within India will be preferred.
• Experience in Operations Management will be an added advantage.
• Experience in Marketing and Business Development will be an added advantage.
• Experience in managing multidisciplinary teams.
• Experience in professional organisations, service industries, technical institutions or corporate offices.
• Strong computer skills, MIS reporting and communication abilities.

Essential Competencies

• Strong leadership and decision-making abilities.
• Excellent people-management and interpersonal skills.
• Ability to handle multiple responsibilities independently.
• Excellent planning, coordination and execution capabilities.
• High degree of discipline, integrity and professional commitment.
• Ability to work directly with senior management.

What We Offer

• A senior managerial position in an established organisation.
• Opportunity to lead a team of 25+ professionals.
• A challenging and responsible leadership role.
• Competitive remuneration based on experience and suitability.
• Opportunity to contribute to organisational expansion and growth.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

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