Inside Sales Representative

IMPORTANT – HOW TO APPLY: You MUST complete our application form to be considered: https://forms.gle/EPdminVraiTSRo4E6

Applications submitted only via Indeed will NOT be considered. If you have not completed the form at the link above, your application will not be reviewed.

Job Title: Inside Sales Representative (Metering) Location: Kalk Bay, Cape Town (Hybrid); remote considered Start: As soon as possible Terms: Full-time (3-month probation) Salary: Market-related base salary + performance bonus Experience: +2 years

Company Overview

Switch is a South African tech company that offers software and hardware solutions for energy management. We specialise in two tightly connected products: smart metering and energy trading — two sides of a rapidly converging market that is reshaping how South Africa generates, distributes, and monetises electricity.

Our smart metering platform allows administrators to manage meters, monitor utility usage, and facilitate billing and revenue collection across residential, commercial, and industrial sites. The Switch mobile app enables end users to pay for utilities and view live usage in real time. Our energy trading product is designed for large-scale management of electricity wheeling through the national grid — enabling Independent Power Producers, solar operators, and energy traders to participate in South Africa's liberalising energy market.

Founded in 2018 from academic research into smart grids, Switch is scaling rapidly into a market that is hungry for better solutions. Our goal is to become the industry-standard software platform for smart metering and energy trading.

Role Overview

We are looking for a driven Inside Sales Representative to own and build our metering sales pipeline. This is a rare opportunity to build and implement the company's sales playbook.

The role sits at the intersection of business development and operational discipline, with strong AI fluency as an accelerator. You will research the market, generate and qualify leads (using AI to move faster and target smarter), manage our CRM, and ensure that the sales team always has a warm pipeline of qualified opportunities to close. For many prospects, you are Switch's first point of contact and the quality of your work directly determines the rate at which we grow.

Switch has a strong start-up culture: we move fast, we use AI across the business to work smarter, and we trust our people to own their work. If you thrive in that kind of environment, are hungry to drive sales and want to build something from the ground up, read on.

Key Responsibilities

Build the Sales Process from Scratch

• Design Switch's outreach strategy, lead qualification criteria, follow-up cadences, and HubSpot workflows and turn them into a repeatable, scalable metering sales machine.
• Define and operationalise the stage gates that move a lead from MQL to SQL, what goes into a nurture sequence, and what gets disqualified.
• Bring AI-augmented approaches into the playbook from day one: AI-assisted prospect research, outreach drafting, and pipeline analysis should be built into how you work, not bolted on later.

Lead Generation & Outbound

• Research and identify utilities, property managers, metering companies, solar operators, in addition to new potential markets, that are strong candidates to convert to Switch's platform.
• Use AI tools to accelerate market research, identify prospect signals, and personalise outreach at scale — targeting quality and speed both matter.
• Maintain a proactive approach to prospecting which includes running structured, persistent outbound via LinkedIn, email, and phone. No lead falls through the cracks.
• Attend industry events and conferences to build your network and generate pipeline.

Inbound Lead Handling

• Respond to all inbound enquiries promptly and professionally — you are Switch's first point of contact for many potential clients.
• Qualify inbound leads using consistent criteria and route warm opportunities to the appropriate next step.
• Ensure continuity and a seamless handoff between initial contact and the follow-up stage.

Discovery & Qualification

• Conduct discovery calls to confirm meter count, pain points, decision-maker access, budget, timeline, and appetite to convert.
• Apply a clear qualification scorecard to determine what moves into the active pipeline, what goes into a nurture sequence, and what is disqualified.
• Brief the technical sales team fully when handing off a qualified opportunity — context, pain points, key contacts, and all relevant history included.

CRM Management

• Own the structuring and continuous updating of the HubSpot CRM.
• Maintain clean pipeline stages, complete contact records, and up-to-date account histories at all times.
• Keep every follow-up dated; no lead goes cold by accident.
• Design and implement HubSpot workflows and sequences to make the sales process repeatable and scalable.

Reporting & Continuous Improvement

• Provide weekly pipeline updates covering lead volume, MQL-to-SQL and SQL-to-opportunity conversion rates, speed-to-lead, and stale threads.
• Spot bottlenecks and propose fixes; refine Switch's sales playbook as you learn what actually works in the market.
• Feed market intelligence — objections, competitor mentions, pricing feedback, client needs — back to the leadership team.

Collateral & Market Input

• Identify gaps in Switch's sales collateral and flag them to the team; contribute to improving pitch materials, one-pagers, and case studies.
• Stay current on South Africa's evolving energy landscape — metering regulations, grid changes, IPP developments — to sharpen your conversations with prospects.

What We Are Looking For

Experience

• 2–4 years in inside sales, business development, or account management — preferably in B2B technology, energy, real estate, or property management.
• A track record of outbound pipeline-building: volume, conversion, and follow-through matter more than a prestigious employer.
• Experience in metering, utilities, proptech, or the South African energy sector is a strong advantage.

Skills & Tools

• Hands-on HubSpot experience (strongly preferred); LinkedIn Sales Navigator; Google Workspace; virtual meeting platforms.
• Strong AI fluency — you use tools like Claude, ChatGPT, or similar daily, not occasionally. You reach for AI to accelerate prospect research, personalise outreach at scale, synthesise discovery call notes, and interrogate your pipeline. Switch runs on AI-augmented workflows across the business and this role is no exception.
• Confident in engaging in conversations on the phone, over email and in person — you are genuinely good with people and you do not take rejection personally.
• Able to learn a technical product quickly and explain it clearly to a non-technical buyer.
• Excellent written and spoken English is required.

Qualifications

• Bachelor's degree preferred (business, engineering, or related field); equivalent experience considered.

Our Values

We look for cultural fit as carefully as we look for skills. The people who thrive at Switch are curious, principled, and deeply motivated by the work itself. Our values:

• Stay curious, challenge the status quo, and build for the future – We are a company of tinkerers and problem-solvers. We want people who ask why, who push back constructively, and who are genuinely excited by what comes next.
• Protect the web of life that we are part of – We are building infrastructure for a cleaner energy system. We take that responsibility seriously — in the work we do and the way we operate.
• Prioritise physical and mental well-being – We move fast, but not at the expense of the people doing the moving. We care about our team.
• Act with honesty, patience, and respect – We communicate directly and treat one another — and our clients — with integrity.
• Our actions, positive or negative, compound within a team – We are deeply collaborative. What you do (and how you do it) matters beyond your own output.

Why Switch

• Real product, real traction – Switch's metering and energy trading platform is live and trusted by clients. You are selling something that works.
• Something to build – You will design the inside sales function from the ground up, set the standards, and shape the playbook. If you perform, this role grows with the company.
• The energy transition, up close – South Africa's energy market is being remade. Switch is building the infrastructure for the world that comes next — smart meters, energy trading, electricity wheeling, and the data layer that ties it together.
• A tight, motivated team – You work directly with the founder and a strong technical team, with an active VC partner supporting the company's growth and ambitions.

How to Apply

IMPORTANT – HOW TO APPLY: You MUST complete our application form to be considered: https://forms.gle/EPdminVraiTSRo4E6

Applications submitted only via Indeed or LinkedIn will NOT be considered. If you have not completed the form at the link above, your application will not be reviewed.

Application Question(s):

• Have you completed Switch's application form at https://forms.gle/EPdminVraiTSRo4E6?

Applications made only via Indeed or direct message will not be considered.

Work Location: Hybrid remote in Cape Town, Western Cape

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