Job ID: 744000083446425
Configuration Management (m/f/d)
Pune
Professional
Regular (Part Time Possible)
Your Task
This role focuses on Configuration Management responsibilities within T-Systems, with emphasis on maintaining Configuration Items (CIs) and implementing the Common Service Data Model (CSDM). This position requires 5+ years of experience in Configuration & Asset Management (SACM) and candidates should be available to join within 30 days.
Responsibilities
- Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources
- Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs
- Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2)
- Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness
- Develop, update, and maintain process documentation and Work Instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures
- Establish data quality checks and implement corrective actions and continuous improvement measures
- Enhance ServiceNow ISP service requests, ensuring correct approvals and accurate data entry
- Provide Configuration & Facility Management (CFM) consultations and deliver training sessions when required
- Participate in project audits, workshops, and governance reviews
- Collaborate with engineers and architects when new technologies are introduced into the CMS infrastructure
- Define, track, and report internal SACM KPIs, including advisory on KPI performance, root cause analysis for quality decreases, and mitigation planning
- Provide knowledge-sharing, data exports, and approvals to colleagues in ServiceNow, HP AM CDS, and ITSM2
- Support data transformation and validation to ensure consistency during database transfers into ServiceNow
Your Profile
We are looking for a Configuration Management Specialist with expertise in ServiceNow CMDB, SACM processes, and data quality management to implement and maintain configuration items across multiple systems.
Must Have Skills
- Strong expertise in ServiceNow (CMDB, SACM, ISP, and CSDM)
- Solid understanding of Configuration Management processes and ITIL practices
- Hands-on experience with data quality management, validation, and reconciliation
- Ability to write, update, and maintain process documents and work instructions
- Strong analytical skills to track KPIs, perform root cause analysis, and propose improvement measures
- Excellent stakeholder engagement, with the ability to consult, train, and guide colleagues
- Knowledge of Common Service Data Model (CSDM)
- Experience with implementing data quality checks
- Knowledge of Configuration & Facility Management (CFM)
- Experience with internal SACM KPIs definition and tracking
- Skills in data transformation and validation
- Must be able to join within 30 days
Nice to Have Skills
- 5+ years of experience in Configuration & Asset Management (SACM)
- Proven track record in implementing workflows and automation in ServiceNow CMDB
- Experience working with multiple CMDB tools (e.g., HP AM CDS, ITSM2)
- Familiarity with audit and compliance processes
- Exposure to large-scale enterprise infrastructure environments
About Us
T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™.
As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.
T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:
- Automotive
- Manufacturing
- Logistics and transportation
- Healthcare
- Public sector
T-Systems develops vertical, company-specific software solutions for these sectors.
T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.
As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.
Application Information
Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - XYZ@t-systems.com .
Stay vigilant. Protect yourself from recruitment fraud!
To know more please visit: Fraud Alert
Additional Details
Joining Timeline: Looking for early joiners within 30 days only
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