***NEW RESTAURANT OPENING: This is an exciting opportunity to lead a new store opening as Mezzmiz launches it's first location in Ontario!***
“From Beirut With Love”
Rooted in the lively food scene of Beirut, Mezzmiz reimagines quick serve with fresh ingredients and unforgettable flavour.
We sit at the intersection of speed and sophistication. You’ll manage a high-energy environment that delivers an upscale experience in a casual setting. Here at Mezzmiz, you won't just be managing recipes; you'll be sharing a culture of hospitality and unforgettable flavor.
We are looking for a passionate leader to help us maintain our high standards and continue reimagining the quick-serve landscape. If you have a heart for fresh ingredients and a head for kitchen excellence, we want to meet you!
Position Overview
We're looking for a high-energy General Manager to join the team.
If you’re a natural leader who thrives in a fast-paced environment, lives for great food, and knows how to keep both the kitchen pumping and guests coming back on repeat, this job is for you.
Core Competencies:
Collaboration and Communication: Demonstrates strong collaborative skills by actively listening, providing clear direction, and communicating respectfully with all team members. Fosters a cooperative work environment by aligning staff toward shared goals, resolving conflicts constructively, and ensuring consistent operational flow across all shifts.
Passion for Guest Experience: Leads by example in delivering exemplary service, coaching team members to anticipate guest needs and personalize interactions. Builds rapport with each guest through attentive engagement, ensuring every order is accurate, timely, and presented with care.
Time Management: Effectively prioritizes tasks and delegates responsibilities to meet the dynamic demands of a full-service environment. Ensures timely completion of operational, administrative, and service-related duties while maintaining high standards of guest care and staff oversight.
Adaptable: Exhibits resourcefulness and composure under pressure, responding to unexpected challenges with practical solutions. Adjusts staffing, workflow, and operations as needed to maintain service quality and operational efficiency.
Proactive Planning: Anticipates operational needs by maintaining optimal inventory levels for food, beverage, and essential supplies. Monitors usage trends, forecasts requirements, and coordinates with suppliers and team members to prevent shortages or disruptions in service.
Business Awareness: Understands key operational metrics, including inventory management, beverage costs, and labour efficiency. Analyzes data to make informed decisions that optimize profitability, reduce waste, and support the financial health of the business while maintaining quality standards.
What You'll Do
● Lead, coach, and inspire an awesome team to deliver top-tier energy every day.
● Create a welcoming, high-volume environment where guests get amazing hospitality.
● Oversee daily restaurant operations, ensuring efficient service and high standards of quality.
● Jump-in to provide hands-on support in various stations to support the team as needed.
● Coordinate food preparation and cooking processes to maintain consistency and safety standards.
● Handle cash transactions accurately using POS systems.
● Complete daily fiscal reporting, including sales, labor actuals vs. projections, and cash reconciliation.
● Manage food and beverage inventory, including periodic counts, ordering, waste reporting, and variance analysis.
● Ensure compliance with food safety regulations and proper food handling procedures.
● Supervise food presentation, serving procedures, and overall restaurant cleanliness.
● Manage scheduling, staff performance, and resolve any operational issues promptly.
● Maintain a positive work environment that promotes teamwork, inclusivity, and personal development.
Education and Job Requirements
- Minimum of 2-years’ experience in a food-service management role.
- Proficient in computer applications, including POS systems, inventory management software, Microsoft Excel, and Word.
- Valid Food Safe and W.H.M.I.S. certifications.
- Ability to lift and carry items weighing +40 lbs., and to stoop, bend, and perform other physical tasks as required.
- Ability to stand and move for extended periods in order to perform essential job functions.
- Flexibility to work a variety of shifts, including mornings, days, evenings, weekends, and holidays, based on business needs.
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Flexible language requirement:
- French not required
Ability to commute/relocate:
- Toronto, ON M5J 2H7: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Quick service & fast food restaurant: 2 years (required)
Language:
- English (required)
- French (preferred)
Licence/Certification:
- Food Handler Certification (required)
Location:
- Toronto, ON M5J 2H7 (preferred)
Work Location: In person