Job Description – Senior KYC Operations Executive
Role Overview
We are looking for a Senior KYC Operations Executive to manage Individual and
Non-Individual KYC cases and ensure timely completion of KYC requirements. The role will
involve handling new, pending and partial KYC cases, resolving customer issues and
coordinating with internal teams for case closure.
Key Responsibilities
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Manage and process Individual and Non-Individual KYC cases.
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Handle partial KYC cases and follow up on pending requirements to convert them
into completed KYC.
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Verify KYC documents and identify missing, incorrect or incomplete information.
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Handle HUF, Corporate, LLP, Partnership and other Non-Individual KYC cases.
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Monitor KRA/NSE status, KYC approvals, rejections and modifications.
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Follow up with customers through calls, email and chat for pending KYC
requirements.
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Resolve customer KYC-related issues and queries within the required TAT.
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Coordinate with internal teams such as Compliance and Customer Support for issue
resolution.
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Update customer and KYC status accurately in the relevant systems.
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Track pending cases and ensure timely closure.
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Handle escalations and complex KYC cases.
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Conduct basic quality checks to ensure KYC documents and processes are accurate.
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Prepare and maintain daily/weekly KYC reports.
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Support the team in improving KYC processes and reducing pending and incomplete cases.
Skills Required
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Good understanding of Individual and Non-Individual KYC.
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Experience handling partial and pending KYC cases.
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Document verification and attention to detail.
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Strong customer handling and problem-solving skills.
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Communication and follow-up skills.
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Ability to manage multiple cases and meet TAT/SLA.
Experience
3–5 years of experience in KYC Operations.
Skills:- Customer Service, Problem solving and Customer Support
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