Service Desk Lead Service Desk Lead Location: Mumbai Experience: 8 years to 13years Interview Mode: Online Interview Interview Date: 4th Sep 2025 (Friday) Interview Time: 11: 00 AM to 1: 00 PM Mandatory skills: IT Service Desk Operations, Service Now, SLA Management, KPI Tracking, First Call Resolution (FCR), CSAT, Queue Management, Team Handling, People Management, Shift & Roster Management Must-Have: Technical Skills Windows/macOS support Networking basics (DNS, DHCP, TCP/IP) ServiceNow ITSM …
Tata Consultancy ServicesActive opening
Service Desk Lead
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it service deskservice nowsla managementkpi trackingfirst call resolutioncsatqueue managementteam handling
Tata Consultancy ServicesService Desk Lead
Apply to this job