Key Responsibilities Lead business discovery workshops and gather requirements from stakeholders and SMEs. Analyse current and future-state processes for Insurance and Complaints Management. Convert business requirements into functional specifications, user stories, process flows, and acceptance criteria. Manage backlog refinement, requirements traceability, and JIRA artefacts (Epics, Features, User Stories). Collaborate with Pega Architects, Developers, Product Owners, and business teams to de…
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