About the job
Senior Data Analyst
We are looking for a detail-oriented and analytical Operations Executive to support business operations, CRM management, MIS reporting, and process improvement initiatives. The role will work closely with leadership and cross-functional teams to ensure operational efficiency, data accuracy, and actionable business insights that drive performance and decision-making.
Key Responsibilities
- Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance.
- Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
- Track business, sales, operational, and productivity KPIs and provide performance insights.
- Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes.
- Support leadership with reporting, forecasting, and business performance reviews.
- Develop, document, and improve operational processes, SOPs, and workflows.
- Drive process improvement and automation initiatives to enhance efficiency and productivity.
- Collaborate with Sales, Marketing, Student Success, Finance, HR, and other teams to support operational requirements.
- Ensure compliance with established processes, reporting standards, and operational controls.
Requirements
- Bachelor's degree in Business Administration, Operations, Analytics, Management, or a related field.
- 4-8 years of experience in Operations, MIS, Business Analytics, CRM Administration, or Process Management.
- Strong proficiency in Microsoft Excel and reporting tools.
- Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or similar systems.
- Strong analytical, problem-solving, and data interpretation skills.
- Excellent communication, coordination, and stakeholder management abilities.
- Experience with Power BI, Looker Studio, or other dashboarding tools will be an added advantage.
What We're Looking For
- Strong attention to detail and data accuracy.
- Process-driven mindset with a focus on continuous improvement.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive, solution-oriented, and highly organized professional.
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