The Customer Quality Agent (m/f/d) plays a crucial role in developing and maintaining high-quality customer relationships within the EMIA region. This position operates in accordance with established quality specifications and regulations, serving both a mediator and quality expert for internal and external stakeholders.
This is a remote position that is ideally based in one of the following locations: Germany, Czech Republic, Hungary or Poland.
Key responsibilities include:
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Managing customer-specific EMIA Quality requirements, including:
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Customer Scorecards
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PPAP/PPA (Production Part Approval Process) Scorecards and Elements
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Financial aspects
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Overseeing improvement activities and their associated releases
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Ensuring timely responses to customer requests
Contributing to market share expansion and overall growth for TE
- By effectively bridging the gap between customer expectations and internal capabilities, the Customer Quality Agent (m/f/d) helps to foster long-term partnerships and drives continuous improvement across the EMIA organization.
Job Requirements
Customer Engagement:
- Provide onside customer support as needed and drive communication with customers about quality related topics
- Maintain strong knowledge of customer-specific requirements and Tier 1 business processes.
- Track and resolve red scorecard topics for Quality EMIA.
- Provide extraordinary customer service and communication and show responsiveness as a market leader in connectivity
- Play critical role to kick-off the escalation process within TE organization
- Be a mediator between customer and TE function units for all kind of quality issues.
- Lead and drive improvement activities with TE production plants regarding customer expectation.
- Provides input for Continuous improvement activities, collaborates with competence centres and Center of excellence
- Leads Customer Read Across and Lessons learned activities in EMIA
- Guides customers during audits performed within TE locations
Collaboration:
- Collaborate with Sales and product management team and Customer service team
- Work closely with TE PE Resident Engineers, Customer engineering team, FLE etc. to support key customers.
- Collaborate with Performance and Systems Team.
- Collaborate with BIQ (Build in Quality) / 14Q Principal Experts from the plant.
- Partner with TE EMIA Plant Quality teams and drive continuous improvement strategies (e.g., Green Scorecard Strategy). 40-60% onsite.
- Build a Technical teams for critical problem-solving customer complaints.
- Hands-over the cross-regional escalations to the respective Global teams
Quality Assurance and Rework Management:
- Responsible for monitoring local sorting activities at companies (CoPQ) and managing rework actions at customer locations, negotiate costs, leading to cost avoidance/savings.
- Ensure compliance with processes to avoid additional financial costs.
- Improve customer quality results in Reduced EMIA Warranty Costs.
- Ensure availability and escalations of EMIA Quality Reports (Customer Scorecard, PPAP Status/Scorecard, Improvement plans) on regular base
- Bring input on Accruals process for severe quality issues with expected significant financial impact
- Discussion of quality targets with the customer to find common understanding and execution with the respective locations and organizations internally / externally
- Support TE EMIA Production locations in 5D/8D communication escalation towards the customer
Technical Expertise:
- Act as a technical specialist for the future product portfolio, ASpice, Technical Cleanliness and other AUT business standards.
- Provide expertise in harnesses, batteries, and the full TE portfolio and Tier 1 projects.
What your background should look like
- MBA / Engineer with university degree / certified Engineer or comparable
Min. 3 – 5 years of experience in Automotive Quality
- Strategy:
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Strategic Agility
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Customer Focus
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Financial understanding (CoPQ, P&L, Warranty, Accruals etc.)Execution:
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Knowledge in statistics and basic tools of quality (APQP, MSA, Capability Studies, VDA, AIAG, FMEA)
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ASpice, Technical Cleanliness, Cyber security knowledge
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Quality background
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Strong technical knowledge in harnesses, batteries, and TE product portfolio
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Experience with Tier 1 business operations and customer-specific standards.
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Fluent business English verbal and writing
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Strong Presentation skills
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Strong Negotiation SkillsTalent:
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Strong Communication and mediator competence
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Adaptability in multi-cultural working environment
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Independent working behavior
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Team worker / Networking
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Ability taking decisions
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Social competence
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Emotional intelligence
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Travel flexibility (Travels min 50% + within EMIA (with all transportation modes, minimum, but not limited to car, plane, train, boats) with a high flexibility)
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Job Locations:
Czech Republic
Posting City: BENSHEIM Job Country: Germany Travel Required: 50% to 75% Requisition ID: 159303 Workplace Type: Remote External Careers Page: Quality
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