At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a In-Year Segmentation & Parenting Operations to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Key Responsibilities
In-Year Segmentation Management
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Review and process in-year segmentation requests in accordance with approved business rules.
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Validate eligibility, supporting evidence, and policy compliance for all submitted requests.
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Assess segmentation impacts and ensure requests meet established thresholds and governance requirements.
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Escalate complex or exception-based cases for appropriate review and approval.
Parenting & Enrollment Remap Operations
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Manage customer parenting corrections and enrollment remap requests.
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Validate customer hierarchy structures and revenue attribution impacts.
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Review account relationships to ensure correct ownership and reporting alignment.
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Execute approved changes within established service level agreements (SLAs).
Case Management & Quality Assurance
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Maintain accurate case records and audit-ready documentation.
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Review supporting documentation including proof of alignment, proof of execution, account ownership evidence, and system validations.
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Perform quality reviews to ensure consistency and compliance across all requests.
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Identify and resolve data discrepancies or policy conflicts.
Stakeholder Collaboration
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Partner with Sales Operations, Business Sales Operations (BSO), Finance, GSOC, and regional stakeholders.
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Communicate case status, findings, and recommendations to requestors and business partners.
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Support policy interpretation discussions and exception reviews.
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Participate in operational reviews, office hours, and governance discussions.
Reporting & Analytics
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Monitor request volume, backlog health, turnaround times, and SLA performance.
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Develop and maintain reports, dashboards, and operational metrics.
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Analyze trends and identify opportunities for process improvement.
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Support operational planning and business reviews with data-driven insights.
Process Improvement & Automation
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Identify opportunities to improve operational efficiency and scalability.
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Support automation initiatives and system enhancements.
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Contribute to testing, user acceptance validation, and deployment of new tools and capabilities.
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Assist with process documentation and standardization efforts.
Knowledge Management
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Maintain process documentation, standard operating procedures, and training materials.
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Support onboarding and training of new team members.
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Share best practices and lessons learned with the broader operations team
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Strong analytical skills and ability to work with large datasets
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Very detail-oriented, process-driven, and comfortable following defined business rules/policies
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Experience in operations / business operations / sales operations / customer account operations
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Experience handling account segmentation, customer/account hierarchy, ownership structures, or reporting alignment
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Ability to validate requests against eligibility criteria, supporting evidence, policies, and governance requirements
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Experience with case management and maintaining accurate, audit-ready documentation
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Strong data quality / validation skills identifying discrepancies, incorrect mappings, hierarchy issues, or policy conflicts
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Ability to manage work against SLAs, turnaround times, and operational deadlines
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Experience working with cross-functional stakeholders, especially Sales Operations, Finance, Business Operations, or similar teams
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Strong written/verbal communication for explaining case status, findings, recommendations, and exceptions
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