Product Manager

About the role

**Job Description:** The Product Manager/Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.**Roles and Responsibilities:*** + Create new metrics to measure customer insights, as needed + Form a holistic and global understanding of the end\-to\-end customer experience based on a synthesis from multiple sources + Propose and evaluate product changes in other domains based on a holistic understanding of the end\-to\-end customer experience + Push for solutions that test boundaries of industry trends and anticipate customer needs + Set priorities for multiple projects + Ensure front\-end product design is successful + Ability to write scripts for demos and demonstrate onstage product features + Identify patterns in complex datasets and develops practical modes

**How you'll make an impact*** + Develop a global product domain strategy (project level) + Plan product launches considering the overall product/tech roadmaps, retail industry and calendar anticipated customer reactions, etc. + Driving product lifecycle from requirement definitions, research, ux/ui designs, establishing KPIs, technical specs, development, to launch activities and post\-launch metrics analysis and iterations. + Create opportunity assessments and global ROI calculations for proposed strategies in their domain + Identify corner cases astutely + Steer technical designs toward architectural patterns and high reliability + Understand and manage risks and dependencies + Deliver high\-quality products with upfront risk assessments and mitigation strategies + Lead data analysis for their domain + Evaluate global impact by creating a hypothesis, executing tests, and analyzing results

**Who you'll be working with*** + Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality + Actively track key milestones across multiple programs and maintain accountability for cross\-functional teams + Collaborate across boundaries to build strategic relationships and achieve common goals + Work collaboratively with Business Team and manage expectations of scope and requirements

**Required Skills Sets:*** + 6\+ years of product management experience in a Ecommerce industry and exposure to AI (Retail/ ecommerce is mandatory) + Strong retail/eCommerce product experience, covering customer\-facing digital journeys and omnichannel/O2O experiences connecting digital with in\-store operations. + Experience with conversion and digital merchandising optimization, including booking/purchase funnels, personalization, recommendations, pricing, promotions, and experimentation. + Experience with loyalty, customer lifecycle, and post\-purchase experiences, including rewards, vouchers, customer accounts, lifecycle communications, and Customer Care tooling. + Comfortable owning platform and integration\-heavy products, including configurable platforms, APIs, third\-party/vendor integrations, catalogs, and cross\-system data flows. + Strong end\-to\-end product ownership, working across UX, Engineering, Analytics, Marketing, Loyalty, Store Ops, Customer Care, Legal, Security, and other business teams. + Experience in taking a product from ideation to execution and successful delivery. + Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering + Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc. + Excellent technical skills + Excellent written and verbal communication skills, including an engaging presentation style + Experience in communication to VP and C\+ level: Tech, Business, Finance/Corp

**Good to Have:*** + Familiarity with programming languages + Define product strategy by connecting the dots + Make product decisions without ambiguity in collaboration with the team + Manage important stakeholders across the organization while leading initiatives + Decision\-making and accountability/ownership is critical + One point of executive customer engagement for a large portfolio + Contribute effectively outside your comfort zone