Required Skills & Experience
- Hands-on experience working with Control-M in a production or enterprise environment.
- Practical experience with:
- Control-M job monitoring
- Job execution
- Job re-runs/restarts
- Job holds/releases
- Failed/abended job troubleshooting
- Job status monitoring
- Dependency troubleshooting
- Basic Control-M operational support
- Good understanding of batch processing and job scheduling concepts.
- Ability to independently troubleshoot operational issues rather than relying solely on a Control-M administrator or SME.
- Experience implementing operational changes related to batch jobs/schedules.
- Strong problem-solving and incident-troubleshooting skills.
- Good verbal and written communication skills.
- Ability to work directly with US-based stakeholders and participate in US-hours meetings when required.
- Willingness and ability to learn new enterprise platforms, particularly Freshworks/Freshservice.
Good to Have
- Prior experience with Freshworks / Freshservice.
- Experience supporting enterprise production/batch environments.
- Exposure to incident, change, and problem-management processes.
- Experience working with application, database, or infrastructure support teams.
- Basic scripting or automation knowledge.
- Experience working in an ITIL-based support environment.
- Experience supporting distributed teams across India and US time zones.
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