About Us
Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data, and more.
Our vision is to make modern financial services available to everyone.
Overview: Technical Account Manager (TAM) is the technical backbone of the customer relationship at Brankas — the person our bank and fintech partners trust to get their integrations live, keep them running, and keep them growing.
What You’ll Do:
- Own technical onboarding: guide partners through API integration, testing, and go-live, troubleshooting issues directly with engineering and the partner’s technical team.
- Be the primary technical point of contact for a portfolio of key accounts, building trusted relationships with partner engineers, product managers, and technical leads.
- Monitor account health (uptime, transaction success rates, API usage/errors) consistently and proactively flag and resolve issues before they become escalations.
- Lead incident response and root-cause communication for partner-facing issues, coordinating across support, engineering, and product to drive fast resolution.
- Translate partner technical feedback into clear input for the product and engineering teams; act as the partner’s advocate internally.
- Identify and drive technical expansion opportunities within existing accounts (new APIs, new use cases, new products) in partnership with the account/commercial team.
- Prepare and deliver technical business reviews (monthly/quarterly) to partner stakeholders, including engineering leads and technical decision-makers.
- Establish and maintain bank/e-wallet API partnerships to support transaction growth across your accounts.
- Contribute to internal documentation, runbooks, and tooling that make onboarding and support faster.
Qualifications:
- At least 4 years in a technical account management, solutions engineering, integration, or technical customer success role, ideally supporting API-based products.
- Comfortable reading API docs, debugging with logs, and having credible technical conversations with partner engineers (no coding required, but technical fluency is a must).
- Strong communicator who can translate between technical and business audiences, and present confidently to senior stakeholders.
- Willing to travel to meet partners and support on-site launches or reviews.
- Comfortable in a fast-paced startup environment, managing multiple accounts and priorities at once.
- Experience working overseas or with international/cross-border teams is a plus.
- Fintech, payments, or banking industry experience — especially with bank/e-wallet APIs — is a plus.
- Bachelor’s degree in a technical field (Computer Science, Engineering, or related) or equivalent practical experience.
Work Location: In person
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