Reporting To: Operations Manager/ City Manager
Key Responsibilities
- Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
- Respond to customer inquiries and concerns via call and live chat promptly and accurately.
- Generate sales from leads and repeats coming from various sources including but not limited to social media app, website, referrals, phone calls, Whatsapp, etc
- Assist customers in placing orders, navigating the app, and resolving issues.
- Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
- Maintain accurate and up to date records of all interactions, sales, and inquiries, in the CRM system.
- Follow up with potential leads to nurture relationships, track customer progress, and close sales required.
- Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.
- Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account.
- Responsible for sustaining and growing the city's revenue with full P & L accountability.
- Gather customer feedback and report insights to the team to improve product/service offerings.
- Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
- Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.
Qualifications
- Experience- Prior experience in tele calling, chat support and sales in mandatory.
- Technical Skills- Proficiency with CRM and Microsoft Office,
- Language Skills- Strong communication skills in English (Verbal & Written), Hindi( Verbal), and Bengali (Verbal)
Skills & Competencies
- Communication: Strong Verbal skills with a friendly and persuasive demeanour.
- Customer Focused: Excellent listening skills and the ability to empathize with customer needs.
- Time Management: Efficient at managing time and handling multiple calls and follow ups.
- Problem Solving: Ability to handle objections and provide solutions to customer issues.
- Target Driven: Self motivated with a desire to achieve sales targets and contribute to team success
Office Timings
9 hours Shift with weekly off on any day between Mon to Thursday
Remuneration
Salary will be depended on the last salary along with the performance in the interview
The candidate will be eligible for sales incentives after completing 3 months of service.
Benefits
- Provident Fund
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Provident Fund
Experience:
- Sales: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
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